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802-552-4364
585 From Rd Reviews
Read reviews from customers who used our services at 585 From Rd
Total reviews
248
Average Rating
4.4/5
Bad
dov G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723603659187
1) The tech overcharged for the estimate. It was suppose to cost $119. he charged me $129 2) He did not bring the replacement ice maker. He had 3 weeks to pre-order it. 3) I never received a written estimate to replace the ice maker.
Dennis N,
Customer service response - Thank you, Dennis, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1721691789384
Fridge is not fixed. Fridge/freezer is warm. Still waiting for an appt to have them come back to fix. Waited 41 days for technician to show up to fix the first time
chaim S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716884125894
I scheduled a technician to come give me a diagnostic on my washing machine. He quoted me for repairs for the wrong machine and failed to mention what was wrong with the machine. I've called customer service for the last 3 days hoping to get a response on why this was and if I could get some more information. I was informed that a new technician could come out and give me another diagnostic BUT ID BE CHARGED AGAIN! $100 for something that was a mistake on our end. Horrible customer service. I will be going elsewhere as you have robbed me.
Victoria C,
Customer service response - Thank you for taking the time to bring this to our attention, Victoria. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1709251941499
The worst service in the world, appointments postponed for weeks, appointments that say. who came and never arrived, no one knows how to give you an answer, they pass you from operator to operator for hours! I have been dealing with my dryer for over a year, they fix it and it works for 3 weeks sometimes and other times I dry it only once and it is already damaged again! They refuse to change it! Don't waste your time buying guarantees with them! They don't work!
Melissa M,
Customer service response - Thank you, Melissa, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1708927963960
We have been left without an oven since Thanksgiving, due to Sears Home Service technician incompetency. We have had 4 separate scheduled appointments, all rescheduled at no fault of ours. Most recently, the technician was scheduled to come at 3:28, never called, and at 3:50 I received an automated text message with a photo of a house and said "sorry I missed you"- they went to the wrong house. Never got a phone call. When I tried to get in contact with a human at Sears, every phone number or online chat directs me to a robot and then hangs up the phone after re-sending confirmation of the appointment that the technician just missed by going to the wrong home. We are still without an oven.
Robin S,
Customer service response - Thank you, Robin, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1706769511360
The technician came late. He also wanted to charge us more than the initial 99.00 fee. He looked at the dryer and told us the gas was off and he turned a switch to turn the gas on. He then attempted to charge 180.00. My husband disputed the charge. We paid the initial 99.00 fee. However, today we wanted dry clothes and it's still blowing cold air. Therefore, we paid for services without proper diagnosis and no repair recommendations. We're also out of 99.00 plus tax. Who should I contact to make a complaint and request a refund?
Caprice N,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1705913399106
malky B,
Customer service response - Hi malky, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1705562796213
Brett was fine. Close to on time. But all the contact information, email address, phone number and web address on the follow up product replacement email do not work. The phone only redirects to such an extended email address that it's impossible to write down. No one has responded to the email I sent and the web address doesn't bring you the a Sears site.
Daniel L,
Extremely unprofessional, no regard for clients time. Save time and money and use ANYONE ELSE!
brian M,
