3845 Bayshore Rd Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.6/5 (32 reviews)

John M

November 16, 2023

Germaine arrived when he said he would, began to work immediately and resolved what the problem was with my LG refrigerator very quickly. He explained what the cost would be to repair the freon leak but couldn't guarantee that was the only problem. We agreed that the refrigerator needed to be replaced. His entire appointment lasted less than 25 minutes. Thank you!!!

Source: Google

Ilene S

November 21, 2023

Germaine was very professional and told me what was the problem with the ice maker. I asked him if the ice maker doesn't produce ice after defrosting the line what happens next. He said call us back as you have 90 days warranty.

Source: Google

Stephen S

September 25, 2024

It took far too long (4 weeks) to schedule. The parts did not arrive in a week as promised, so three Wednesdays past before my microwave was working again.

Source: Google

Customer service response - Thank you for your feedback, Stephen. We apologize for the delay in scheduling and parts delivery, and appreciate your patience.

Sears Home Services on September 25, 2024

charles M

May 22, 2025

I ask the technician why it keeps freezing up his answer was Shit happens I told him their had to be a reason didn’t get answer We will see if he fixed it this time

Source: Google

Customer service response - We apologize for the unprofessional response you received, Charles. Please contact us directly if the issue persists, and we'll ensure it is properly addressed.

Sears Home Services on May 22, 2025

Noreen M

June 20, 2024

Left for lunch and never returned. Ac unit still not working.

Source: Google

Customer service response - We sincerely apologize for this oversight and the inconvenience caused. Your issue is our priority, and we'll ensure it's resolved promptly.

Sears Home Services on June 20, 2024

cheryl C

June 05, 2025

This repairman, Gerard, was here exactly 4 minutes and stated, "well its working now, I dont know what you want me to do about it!" Out the door he went!!! The issue is intermittent x5 days before I even got someone here.

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on June 05, 2025

Dan W

April 11, 2024

This store is no longer at this location. The phone number works, although I have no idea where it is being picked up. I found it relatively easy to get a human to schedule an appointment but almost impossible to later reschedule or cancel this appointment. The phone number and web site make it difficult and time consuming, apparently by design, to get a human being for anything other than the initial call. Waiting for over 45 minutes to simply cancel an appointment is unacceptable. Also, having the next available appointment over 10 days in the future for a repair is unacceptable.

Source: Google

Customer service response - Thank you for taking the time to bring this to our attention, Dan. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.

Sears Home Services on April 11, 2024

Average Rating: 4.6/5 (32 reviews)