3845 Bayshore Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Carolyn O
Customer service response - A big thank you, Carolyn, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on May 23, 2024
richard M
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on May 20, 2024
Vincent P
Customer service response - A big thank you, Vincent, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on March 13, 2024
Barbara Z
Techs were fast efficient left work area clean
Customer service response - Thank you for your review! We are glad to hear that our technicians were efficient and left the work area clean. Your feedback is greatly appreciated!
Sears Home Services on March 10, 2024
John M
Germaine arrived when he said he would, began to work immediately and resolved what the problem was with my LG refrigerator very quickly. He explained what the cost would be to repair the freon leak but couldn't guarantee that was the only problem. We agreed that the refrigerator needed to be replaced. His entire appointment lasted less than 25 minutes. Thank you!!!
Ilene S
Germaine was very professional and told me what was the problem with the ice maker. I asked him if the ice maker doesn't produce ice after defrosting the line what happens next. He said call us back as you have 90 days warranty.
Stephen S
It took far too long (4 weeks) to schedule. The parts did not arrive in a week as promised, so three Wednesdays past before my microwave was working again.
Customer service response - Thank you for your feedback, Stephen. We apologize for the delay in scheduling and parts delivery, and appreciate your patience.
Sears Home Services on September 25, 2024
charles M
I ask the technician why it keeps freezing up his answer was Shit happens I told him their had to be a reason didn’t get answer We will see if he fixed it this time
Customer service response - We apologize for the unprofessional response you received, Charles. Please contact us directly if the issue persists, and we'll ensure it is properly addressed.
Sears Home Services on May 22, 2025
Noreen M
Left for lunch and never returned. Ac unit still not working.
Customer service response - We sincerely apologize for this oversight and the inconvenience caused. Your issue is our priority, and we'll ensure it's resolved promptly.
Sears Home Services on June 20, 2024
cheryl C
This repairman, Gerard, was here exactly 4 minutes and stated, "well its working now, I dont know what you want me to do about it!" Out the door he went!!! The issue is intermittent x5 days before I even got someone here.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 05, 2025
