3845 Bayshore Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dan W
This store is no longer at this location. The phone number works, although I have no idea where it is being picked up. I found it relatively easy to get a human to schedule an appointment but almost impossible to later reschedule or cancel this appointment. The phone number and web site make it difficult and time consuming, apparently by design, to get a human being for anything other than the initial call. Waiting for over 45 minutes to simply cancel an appointment is unacceptable. Also, having the next available appointment over 10 days in the future for a repair is unacceptable.
Customer service response - Thank you for taking the time to bring this to our attention, Dan. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on April 11, 2024