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S Orange Ave & Walnut St Reviews
Read reviews from customers who used our services at S Orange Ave & Walnut St
Total reviews
326
Average Rating
4.7/5
Trash compactor
Today was the FOURTH time this group has made us wait ALL DAY from 8-5 to get our compactor fixed!! They never update us when they DO come, (as they canceled one time at 3:30 when they FORGOT the part) on arrival time until after 2:30! So one of us has to stick around all day waiting. Like we have NOTHING BETTER TO DO! Today, same thing, no update on arrival. Tech just arrived out of the blue and rang our doorbell at 9:30 this morning without having called or text that he was arriving soon. We were not dressed, but answered the doorbell through our intercom. My husband told him to go around the back of the house to our garage and that he would raise the garage door remotely to let him into the house to begin the repair in the kitchen. If it was Bryan, he's been here twice before and knows where the kitchen is. As soon as my husband got dressed, 10 minutes later, he went downstairs and there was NOBODY HERE! Tech's truck was gone! He never came in the house, never rang the doorbell again, never text us, never called us! He just got in his truck and LEFT!!! What is wrong with these people??!! This is MOST disorganized, poorly run, inconsiderate appliance repair operation I have EVER experienced in the 55 years I've owned a house! And all the compactor needs is a replacement NUT for the wheel assembly! It's a no-brainer! And yet they CANNOT get the job done! 😡
Kathy D,
Morristown, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753481076572
It is not fixed
Texhnician changed the circuit but didn't fix the problem. Still no air after waiting month
Holly G,
Springfield, NJCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1752183964480
Unprofessional
He came into my house and began telling me how I should do things without first asking what the problem is or listening to my questions. Next time you go into someone's house please respect their space and come in with a humble attitude. After all that BSing, he couldn't even figure out what to do or how to start. He told me he would report my washer was unable to be fixed and the manufacturer said they could barely understand his notes. SMH a waste of time. The manufacturer had to send ANOTHER TECHNICIAN to my house who was very kind, patient, and sweet. Who was actually able to help.
Disappointed customer,
Newark, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1747171832870
Highly disappointed
I am so upset with sears service it's been 1 year since I was told by David that if I rebuild my icemaker instead of buying a new one it will work perfectly a d since I have the home warranty they will come out anytime to fix it I ha e to be paying monthly to keep the plan and has to keep calling them every 2 weeks to a month to try fix said ice maker . Don't trust sears they are a rip off . I will cancel my plan . 1 yr later hundreds of dollars gone over 12 tech visit and it's still not work .I'm so so disappointed don't use sears .
Cyril C,
East Orange, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739580887788
Dryer repair
Was very quick, efficient, and fair. Came on time as scheduled.
Eric S,
Maplewood, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1731623623848
Poor services
I can't share my experience because the technician never showed up to my house.
Joyce F,
Maplewood, NJCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1728077560825
Very poor experience
Did not know what he was doing and at the end, couldn't figure out what was wrong. Also, left it in a state where the things that were working also stopped working.
Sekhar I,
Livingston, NJCustomer service response - Dear Sekhar thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726178572458
The washer is not working properly
The washer is not working properly he needs to come back and fix it
Peter G,
Newark, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725317004470
Worst
Worst service experience, he needs to learn how to communicate with clients. Shows anger and frustration and no clarity on the steps to fix the problem. Didn't show competency in solving underlying issue and always rushing or making excuses to leave without solving the problem.
DD,
Parsippany, NCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1724457478941
Worse now than before!
He order 2 parts, they came to house and came and installed one because he left one old part. Now the washer doesn't get any water on the spin or rinse cycles and very little on the wash. The original problem was no cold water on the cold water wash. Now it's totally unusable.
David J,
East Orange, NJCustomer service response - David, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1723585673798