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S Orange Ave & Walnut St Reviews
Read reviews from customers who used our services at S Orange Ave & Walnut St
Total reviews
326
Average Rating
4.7/5
Left without telling me the diagnosis
He went out to the truck to report his findings, and said the warranty company would let him know if it was approved in 15-20 mins. He never came back or called me
Maureen D,
Morristown, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767836023436
Dishwasher?
The techician did not complete the job, he needed a part. Perhaps I can give a better review upon completion.
Ruby E,
Newark, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1731363664919
Unsatisfied
Malcom replaced the parts that were ordered based on the diagnostic, however the problem is still occurring. The issue with the washer is that it is showing "UL" on the display. I did one load and it worked fine. Now the second load which is only a few pieces, it is showing error
Hirfa P,
Newark, NJCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1728941618347
Didn't take responsibility for the work
Didn't explain the report properly to me, just sent it to the warranty company and they said its missing the part number. When I contacted, he said he can't help. Overall lack of responsibility and proper diagnosis, even though warranty company didn't do a great job either. used our washroom without even asking, spilled the bad water on the floor, didn't even apologize.. just casually asked me just get towels ....
Sam,
Livingston, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1700087822558
Very confusing
I realize technicians are supposed to share what they are doing to your appliance. But this technician seemed confused and flustered by the whole situation. Starting even with how to park when he got to my house. He did not make the experience very seem less. He ended up not fixing anything. and I ended up calling Sear warranty back to see what I had to do next.
Maria C,
Morristown, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697837256574
Fix refrigerator
My refrigerator is linking again as of today. The repair man refused to wear a mask when asked. I have to make another service call. It took several attempts to get service and the problem as not been solved.
Antoinette H,
Union, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693949487672
Timer was not replaced?
Repair Gentlemen tried to explain to your agent that the dryer timer should be replaced and could not get approval???? I have never had an issue with your company before and have recommended Choice to many people.
Anita P,
Parsippany, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692309334031
Washer
Sears never completed our request. All the technician had said if you call 508time this problem is not gonna be solved. Extended warranty is not worth it and Sears telephone system. I would rate zero because you cannot speak to human..
Sanjiv S,
Union, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1768958852175
Horrible
Send it was something he diligently didn't check. More concert with getting in and out. It's like none of your techs appreciate their jobs seriously. Like everything recorded so, I basically saw you do close to nothing smh
Mazzeratti P,
East Orange, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services.
Sears Home Services on 1764887767424
Very unhappy with experience
I was very unhappy from start to finish. The automated system where I couldn't speak to anyone if I have concerns or would like a new technician was problematic. Moreover, I was very unhappy that the technician scratched the top of my washer because he was laying on it and putting his tools on it. I felt this technician did not respect my personal desires for the level of care I wanted in how the work approached l. I feel the technician made me feel like I was a nuisance and did not have regard for care in my home and the customer's wants. The customer should feel that they have a technician who aims to care, nkt just fix a problem in a way that damages their property or makes them feel their wants aren't being considered. I felt my machine incurred damage from the repair and that my standards of customer service were not met. The automated system also left me feeling there was no one to address my concerns after the first visit. Never would I recommend such a horrible service experience.
Lauren P,
Livingston, NJCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1761170620662