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3010 State Hwy 35 Reviews
Read reviews from customers who used our services at 3010 State Hwy 35
Total reviews
185
Average Rating
4.7/5
Dean did a great job. He was knowledgeable and took care of the issue quickly. My only complaint is not with Dean. When I scheduled my appointment I also requested they send someone who could look at both my refrigerator and washing machine…all which is done with a virtual assistant. Unfortunately Dean could only work on the refrigerator which is frustrating given I took off half a day to be home for the service. Virtual assistants are not good for creating a customer service experience and this time it was a failure. Now I need to start the process over and take more time off of work
Barbara M,
Customer service response - Thank you for your feedback, Barbara. We're glad to hear Dean did a great job, but we're sorry for the inconvenience with scheduling and the virtual assistant.
Sears Home Services on 1781642940550
Alexander G. Communicated with me ahead of his visits and was very respectful of my home. He diagnosed the problem quickly based on the symptoms I described. When he returned to install a replacement part he was quick and efficient.
William C,
Customer service response - Thank you for your feedback, William! We're glad to hear Alexander communicated well, respected your home, and was quick and efficient in diagnosing and fixing the problem.
Sears Home Services on 1781624616221
Dave was the best ! Extremely thorough and explained everything. But I have been without a refrigerator for three months . I have a Sears home appliance warrantee that I’ve paid $65 for 3 years . They refuse to replace the refrigerator even though it cannot be fixed . They have sent out technicians from outsourcing company called Mr.Appliance. I called every 3-5 days to say my refrigerator was still not working and nothing was ever done . I would get “ it’s being expedited “. 3 months wasted over 2K in warranty. DO NOT EVER BUY SEARS HOME APPLIANCE WARRANTY
Kathleen,
Customer service response - Thank you for your feedback, Kathleen. We're glad to hear Dave was thorough and explained everything, but we're sorry to hear about your experience with the warranty and refrigerator issues.
Sears Home Services on 1781211823089
RODI P,
Customer service response - Thank you for the amazing 5-star review, Rodi! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781202607672
Very happy with technician.
David P,
Customer service response - Thank you for your feedback, David! We're glad to hear you were very happy with the technician.
Sears Home Services on 1780013968618
David did a great job. Helped us out nicely
James S,
Customer service response - Thank you for your feedback, James! We're glad to hear David did a great job and helped you out nicely.
Sears Home Services on 1779639683771
Elizabeth B,
Customer service response - Thank you for the amazing 5-star review, Elizabeth! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778171562362
Repair tech was excellent. Have a contract.
Phyllis Q,
Customer service response - Thank you for your feedback, Phyllis! We're glad to hear the repair tech was excellent and that you have a contract with us.
Sears Home Services on 1778090996430
Tech arrived as scheduled… unfortunately we were unable to reproduce the error code in the appliance panel since it was intermittent and went after power breaker reset; only to appear again later !! Deductible was promptly charged to our card though… without the code repeat and beeps, tech cannot pinpoint one of two problems to resolve; we need the annoying berps agsin to reschedule him to fix !!!
Dinakar N,
Customer service response - Thank you for your feedback, Dinakar! We're glad the tech arrived as scheduled, but sorry to hear about the intermittent issue. Please contact us directly to reschedule once the error recurs.
Sears Home Services on 1776717639293
Juan was extremely professional. He communicated to keep me updated from his scheduled appointment till the very end of service. He explained everything he was going to check and the end results. Highly recommended. Thank you
USMAN S,
Customer service response - Thank you for your feedback, Usman! We're glad to hear Juan was professional, communicative, and thorough in explaining everything during the service.
Sears Home Services on 1776194667638
