3010 State Hwy 35 Reviews

Excellent service technician. Disappointed Rubber Gasket of my washer was NOT part of the warranty anymore. No new notification about this. No New Service contract Info provided that this is NOT part of the Repair. Will need to Rethink my Service contract for the next time.

Karl was great. It was dispatch that was a problem. You get the old school run around to 20 different departments. They give you an 8-5 call time. Which is insane. No one does that anymore. It took three visits for them to fix the issue because of miscommunication with dispatch. That’s three days off from work sitting at home from 8 AM to 5 PM. It was finally fixed but this old business model has to go.

The repair person was courteous and nice. The problem was solved by just pressing down the start button for 10 seconds—something I wish they told us when I explained about the problem over the phone (my laundry machine was acting up, making strange sound and water coming in). Glad it got fixed fast, though. The repair person came 5 minutes after the one-hour window of arrival emailed to me, which was updated once earlier. The repair person told me I have 90 day warranty on this repair but the email sent to me right after says 30 days instead. The appointment was set up fast—called in the morning and it got fixed in the afternoon.

Current technician are not customer friendly. They feel like they are doing us a favor when we are paying for the services

Technician came to fix the door and screwed up my control panel. microwave not working properly anymore I would not use this service anymore. They not even returning my phone calls.

Karl the technician was great. He seems to be the only one that knows what he’s talking about. The service with Sears customer service is HORRIBLE!! Unless you’re willing to speak to the AI Samantha with the attitude or Kendall the bot, you will NOT speak to a live person. I WILL NEVER USE SEARS REPAIR EVER AGAIN!! The part serviced cost $237, but they double the price. If purchased separately they won’t guarantee the service performed by them!! It’s really a sham!! I only gave the 1 star because of Karl S. He really deserved 4 stars, but I can’t let SEARS APPLIANCE REPAIR ride his coattail!

I requested a free maintenance check up on my wall oven. I was told to expect the tech in the a.m. He called to say between 1 and 2. He came at 3:30. He said the oven was super clean, and didn't need any work. He wiped the glass with a cloth and was going to leave. I asked him to at least check the oven temp to see if it was accurate. Although he came in carrying a small tote bag, he said he needed to get a gauge from his vehicle. The temp was good. He asked if we used the oven, and I said almost every day, but lots of times I use the broiler. He never even opened the broiler door. Before he left, he asked how I got the glass so clean. He never asked me to sign any forms for the work (not) done. I saw on copies that were emailed to me that he scribbbled an initial himself. There is no fee for maintenance service.

Did nothing but looked at my machine for one minute, then offered me a $400 cleaning.