3010 State Hwy 35 Reviews

Stay away from Sears Appliance repair!!! If you get WILLIAM M. CANCEL RIGHT AWAY!!! Beware that once they take your money you have no recourse. They have completely fallen from grace as a reputable company 100%. Everything is an automated system. Go with a small local guy instead. Ron's Appliance Repair Union Beach. If I could leave a zero star for this guy I would. I have been a sears customer for years and an employee back in the day. I cannot begin to share my disappointment with my service technician. He was lazy...sneaky...and a liar. My dryer needed to be repaired. It is a stackable set. He needed to replace the thermostat. He didn't want to do the work, because he had to get on a ladder to lift up the top to get to the part. Which means he needed to move the whole set. He tried to talk my mother out of the repair... telling her she should buy a new one instead. The dryer was the top of the line when I bought it. I'm not throwing out a good dryer because of a 7 dollar part. This guy never ordered my part. Also he comes back a few days later, 3 times we got a message that same day saying he was at my house, sorry we missed you. I was there the 3rd time it happened. He was never here. I was looking outside my front door exactly when that text alert came. He never called either of the 2 phone numbers given to him. And my doorbells work. Imagine you're a tech on call and you get sent the same call , 3 times in the same day and you just don't show up at all. That tells me they are slow as hell and he knows how to play the system. He was probably giving himself a half day off, relaxing maybe at the local bar instead of doing his job. It is almost next to impossible to get an actual person on the phone mind you. Also, I called for the 4th time, and I told them to not send him again. So he walks into my house with a smirk on his face the next day, knowing that he's probably the only guy they have working, or in his case not. I would love to know if he gets paid by the hour. But they took my money quickly with no problems right????

The technician pulled the refrigerator out and touched the compressor and made his justices about a part of Freon system was broken, he did not do any checking ..., I asked the reasons how he can make that conclusion, he told me based on his experience and the no replacement of the part, whole process only took about 15 minutes to make hundred dollars and run away .... it is not accepted such services

Updated from 5 stars to 1. I'm going on 2 months and over 6 appointments to have this repaired. Fixed something that wasn't the problem , then sent the wrong part. They cancel appointments, make you wait around all day for nothing. Beyond annoyed . I would AVOID sears homes service at all costs !!!!!!!!!!

Been waiting a month for a receipt from your company. I paid you but as I've never gotten a receipt I don't know what for. Your customer service doesn't help and your auto messages keep referring back to customer service. Will never use you again Unable to leave zero stars

No one showed up but I received an invoice and email stating refusing service . There was a signed paper but no one ever came to check out my air conditioner. I am so disappointed

This service was absolutely awful. So far it is 5 weeks that I have been without my refrigerator. At the first visit when the problem was diagnosed, the parts were never ordered so when the technician came back he couldn’t do anything. The parts were ordered again and it was a week and a half before the next appointment. The parts were installed but after the 3 days I was told to wait it was clear that it was still broken. Another technician came out about a week later and after being here for several hours, determined that it was unrepairable. He said the paperwork would be filed to receive reimbursement for a new refrigerator. No paperwork was filed and now they are saying I need yet another appointment. This service is absolutely awful.

Arrived at 2pm for 8-12 appt! Was never asked if w/d/ was stacked, so refused to work on washer unless I had dryer removed. Waste of Time!!