45 US Highway 1 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Linda P
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on August 21, 2024
Chris F
The technician was knowledgeable and helpful when I had to reschedule at the last minute. As for Sears' automated appliance service system that needs some serious technical upgrades as we had a no show on their part after the parts were received to fix our oven. No compensation was offered on their part after I spent a whole day waiting for them to show up for their scheduled appointment.
Customer service response - We're glad to hear the technician was knowledgeable and helpful, Chris, but apologize for the inconvenience caused by the scheduling issue. Thank you for your feedback; it helps us improve our services.
Sears Home Services on August 15, 2024
Jaimini P
The best technician although from sears side it took them from May to resolve getting parts to me. So hard to connect with anyone at sears and when you do they don't understand as everything is outsourced.Bewn a ccusto.wr for over 25 years but service now is so bad
Customer service response - We truly appreciate your patience and loyalty over the years, and are sorry for the difficulties you experienced with parts and communication. Thank you for highlighting our technician's efforts despite these challenges.
Sears Home Services on August 11, 2024
Maneesh S
The tech who came out to service my refrigerator was the best. His name was John S from A&E Service. Very helpful. I didn’t like the scheduling process of Sears Home Service, as the technician who was supposed to come at my last appointment stood me up and never showed up.
Customer service response - We're thrilled to hear John S provided excellent service but apologize for the scheduling issues you experienced. Thank you for your feedback; it helps us improve.
Sears Home Services on August 11, 2024
ronald L
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on August 11, 2024
Jeanine F
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on August 07, 2024
Tommy K
Customer service response - We appreciate the 5-star rating, Tommy! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on August 06, 2024
Johnny S
Customer service response - Thank you so much for the 5-star rating, Johnny! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on August 06, 2024
Pistol P
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on August 06, 2024
Pavi A
Customer service response - We appreciate the 5-star rating, Pavi! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on August 04, 2024
