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45 US Highway 1 Reviews
Read reviews from customers who used our services at 45 US Highway 1
Total reviews
324
Average Rating
4.4/5
The technician, John S. was later by one hour than scheduled time. But he is skillful and found the issue of my fridge right away. Though the fridge can not be repair on site, I appreciate his service in a professional manner. I give 4 stars because of later show up.
Wendy Y,
Customer service response - We apologize for John's delay and appreciate your understanding and the recognition of his professional service. Thank you for taking the time to leave a review.
Sears Home Services on 1717393391777
Karl was great. However, I had 3 previous appointments which were cancelled. It was also impossible to a live agent on the phone.
Dov P,
Customer service response - Thank you for taking the time to leave a review about your experience with Sears Appliance Repair. We are glad to hear that John and his assistant were able to efficiently fix your microwave and that they demonstrated their expertise. We appreciate your feedback.
Sears Home Services on 1707356729955
Barbara B,
Although Jim was a very good technician dealing with AI Sears was not
Carol E,
Rui F,
Customer service response - Thanks for the rating, Rui! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1753662461316
Sears repair was supposed to come 1-5 pm yesterday. William arrived in my half-full parking lot & took a picture of our doors (we are a community center) and sent it to me at 12:09 pm. HE NEVER CAME INSIDE THE BUILDING. HE STAYED IN HIS CAR, 100 feet away (see pic). When I called him at 12:12 pm, he said "There were so many doors, I didn't know where the entrance was." (There are 2 sets of doors, only one allows entry.) Then he said he was on his way to Union already and he's be back after that. He did not return. TODAY, William came and did his job--assessment, estimate, information. Was that because I wrote, "COME INSIDE THE BUILDING" in the special instructions? I will never know. Maybe a fine repairman, but clearly not willing to get out of his car.
Laurie P,
Customer service response - We apologize for the inconvenience and confusion, Laurie. We're glad William completed the job today, and we appreciate your feedback to help us improve our service.
Sears Home Services on 1750638481986
Shimul A,
Customer service response - Hi Shimul, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1748394087235
Steven, the repair tech was great. The rest of the experience was awful. As of yesterday, my window was 8am to 5pm, which is ridiculous. At 6:30 this morning, I received an email, stating that my new window was 8am to 9:30am. In theory, this was much better than 8am to 5pm. When 9:45 came along with no tech, I checked my email, only to find that my window had been changed to 12:30pm to 1:30pm without asking me. The technician called me at 1:21pm to tell me that he was still a half hour away. He finally arrived at approximately 1:50pm.. Whoever is scheduling these jobs needs to do a better job with the scheduling and the communications with the customers.
R L,
Customer service response - We apologize for the scheduling issues and communication problems, R Lazaro. We appreciate your feedback and will work to improve our scheduling process to better serve our customers.
Sears Home Services on 1734052891171
HE DIDN'T TALK, OR BE INFORMATIVE, BUT HE WAS COURTEOUS, POLITE. NO REAL INFORMATION ON THE MAINTENANCE CHECK. HE DIDN'T KNOW ABOUT THE PREVIOUS REPAIRS & UP DATES , CONCERNING THE KENMORE WASHING MACHINE. I'M SO SORRY. THANKYOU.
Duval J,
Customer service response - We apologize for the lack of communication and information during our visit; we aim to improve on sharing knowledge about your appliances. Thank you for your feedback, it helps us do better.
Sears Home Services on 1717989598780
Daniel T,
Customer service response - Thank you for leaving a 3-star rating. We apologize if we didn't fully meet your expectations during your recent Sears Appliance Repair visit. If there's anything specific that you think we could do better, we would appreciate hearing from you at https://www.facebook.com/SearsHomeServices/. We value your business and hope to have the opportunity to provide you with a better experience in the future.
Sears Home Services on 1706294522055
