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1750 Deptford Center Road Reviews
Read reviews from customers who used our services at 1750 Deptford Center Road
Total reviews
166
Average Rating
4.5/5
Sears is very lucky to have Ryan as an employee. They don’t make workers like him anymore. He went out of his way to make sure we were happy with his service to our dishwasher
Kevin S,
Customer service response - Thank you for your kind words about Kenneth, Kevin. We're thrilled to have him on our team and appreciate your feedback!
Sears Home Services on 1733288378137
Kenneth was ABSOLUTELY the nicest guy…professional, friendly, a definite asset to Sears/Kenmore brand. If I need Kenmore service again, I’ll definitely request him.
Abbe H,
Customer service response - Thank you for your kind words about Kenneth, Abbe. We're delighted to hear he provided professional and friendly service, and we look forward to assisting you again in the future!
Sears Home Services on 1732079060094
EDIT After a lot of time in automated phone hell, I was able to get rescheduled, and the same tech came back out. He was able to correct the problem fairly quickly and my washer is now operational. CAVEAT: Sears customer service has been truly awful this whole time; I would give them 0 stars if I could. It's basically impossible to talk to a human, and you end up in an infinite loop with a robot who can't solve your problem. ------- ORIGINAL My service tech was timely and professional, but as soon as I tried to use my washing machine (within 30 minutes of him leaving) I got the exact same error code that I had been getting before the repair. My follow up recall appointment wasn't entered correctly, and instead of correcting it in the system, the new tech just deleted my appointment and canceled on me. I spent 45 minutes trying to get this corrected, just going around and around the automated menu when I called customer support. I have a third attempt at repair tomorrow, but I'm starting to lose faith that this will ever get corrected, and I'll probably just have to buy a new washer. But probably not from Sears.
Rose D,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1731249458847
Robert was my technician he was very thorough up front and honest the problem is Sears itself appointments made no one shows calls changing appointments at the last minute I canceled my home warranty I'll go with another company won't use them again for sure
Patti D,
Customer service response - Thank you for acknowledging Robert's thorough and honest service, Patti. We apologize for the issues with scheduling and appreciate your feedback.
Sears Home Services on 1729812701016
abdul R,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1728961235435
Courteous Pleasant and a professional
Samuel J,
Customer service response - Thank you for your positive feedback! We're delighted to hear you had a courteous, pleasant, and professional experience with our service.
Sears Home Services on 1728552287365
John H,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1728551962888
Theresa C,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1728192575854
Karen W,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1727751319225
5 stars for Ryan. Professional and efficient. But the labor rates are unconscionable
Thomas D,
Customer service response - Thank you for recognizing Ryan's professionalism and efficiency. We appreciate your feedback and will take your comments on labor rates into consideration.
Sears Home Services on 1727237521675
