1750 Deptford Center Road Reviews

The technician was knowledgeable and thorough. However, a thermal fuse is a throwaway fail-safe part that is a very common repair/replacement. Not having one on a repair truck and having to wait a week for a replacement to be ordered seems excessive. Additionally, my expected repair time was constantly updated each morning from 7-8, then 8-9, then 9-10, etc. in the end I waited 6 hours more than the anticipated arrival times indicated and lost 8 hours of pay.

Just wanted to update my review as after Sears asked me to send an email and I sent over the details a person named Yvette in executive member support reached out. She apologized for the error and within a couple of hours had everything fully resolved, ensuring that both additional errant bills were stopped and contacting me every step of the way. Nothing is ever perfect but it's how people and organizations handle the issue when there is an error and in this case Yvette from Sears Home Services not only resolved, but did so in a seamless, efficient and friendly manner. Thank you!! ----------------------------- BEWARE! They will bill you multiple times for the same service!! Had a technician come out to repair a in unit microwave. $249 Diagnosis fee supposed to go towards repair costs. Technician did the diagnosis but could not find the magnetron and limiter parts through Sears parts so said if I could get them from the manufacturer they’d come back to do the repair and the diagnostic fee would cover the cost. Technician came back a week and a half later after I got the parts to do the repair — again confirming the diagnosis fee covers and no additional charges. Then I received a bill in the mail for a second $249 charge even though that fee was already paid. Two days after the repair, the microwave started smoking. Had the technician come back and examine per the supposed 30 day Sears workmanship warranty. He discovered he didn’t do the magnetron install quite correctly and the wire was touching a nearby part causing it to arc. Now there’s a 3rd $249 charge being billed for that visit. Called Sears and the customer service agent had no idea what they were doing indicating the charges are because the three visits were not related. While the technician was helpful stay away as they’ll fraudulently bill you.

Technician was very professional,knowledgeable and courteous.

Never showed up on Tuesday January 6, even though AI gave a picture and 4 different times. Finally, a different repair person showed up first thing Friday January 9th. He was excellent.

They take too long to get a job done. Too many cancelations

I’m giving two stars because while two of the technicians were fantastic, the administrative side and one specific tech made this a nightmare. The Technicians: *Rob (Feb 28 & March 7): Professional and accurate. He diagnosed the issue on the 28th and followed up on the 7th because he saw the records were still open. *Ed (March 4): A complete disaster. He spent two hours struggling to even open the microwave, installed parts incorrectly, and broke the door. To make matters worse, Ed signed my name on a service authorization form I never agreed to. He "ordered" a white replacement door for a stainless steel microwave without my consent, then left without any official record of his visit in the system. *Joe (March 14): Came out today and finally got everything resolved. He installed the new door correctly and fixed the internal parts. He was in and out in less than an hour. The Support System: The biggest frustration is that Sears has zero human customer representatives. It is entirely AI-driven. When Ed broke my appliance, ordered the wrong parts, and forged my signature, there was no way to speak to a person to resolve the situation. The lack of human oversight makes it impossible to handle technician errors or fraudulent documentation. I’d be very cautious about using this service if you value being able to reach a real person when things go wrong.

We've had three visits over the span of weeks to fix a leaking issues with our dryer. First visit, confirmed it is leaking (thanks). Second visit, order the part needed (cause they couldn't just order the part after the first visit for some reason). Third visit, after a couple reschedules from their side came to tell us they can't service the washer after all cause it is stacked and they can't unstack it themselves. So washer still isn't fixed, will have to call again to figure out what to do, charged $190 for "labor." Thanks!

This technician was very rough with my fridge and ice maker. I told him to be gentle and his response was to contact my insurance company if something broke. He also wanted me to pay him $50 to clean the back of fidge(maintenance fee) "your ice maker is not going to work until you get it done."