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1750 Deptford Center Road Reviews
Read reviews from customers who used our services at 1750 Deptford Center Road
Total reviews
166
Average Rating
4.5/5
Automated system is horrific if you want to speak to a live agent
Brooke A,
Customer service response - We apologize for the trouble you've faced, Brooke. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1756439615557
Waited all day and they never showed up. Was reassured multiple times that someone would be here and never came.
Gina P,
Customer service response - We're really sorry to hear about your experience, Gina. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1756175423751
The technician never showed up!!!!
Daisey,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1755132077079
Came out once for 30 minutes left without testing been 2 weeks 7 cancellations and still no help tried to go to store in deptford it's not there
Al O,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1736744123455
They came out to fix my fridge and didn’t put it back together right. 4 hours later my house is covered in water because they didn’t connect the water line back correctly. When I finally got to talk to someone they told me I would need to wait a week for someone to come look at it…. That’s insane. You were here 4 hours ago and caused the issue. I will never use this service again.
Jennifer B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1732080726161
Renford, the technician, was fine, courteous, helpful. But working with the company was UNBELIEVABLY FRUSTRATING. Since this began in June (dryer repair) I have had 80 interactions with the company: calls to ask them to send someone to complete a pre-paid repair, service calls cancelled at the last minute or a no-show technician for a scheduled service call. Most frustrating, one tech ordered replacement parts from Amazon, which came in due time. But the company listed the order as “cancelled” and repeatedly cancelled service calls due to “waiting for parts” (even though we had them). Company did not correct our old non working phone number despite our numerous requests. Company seems to be run by a robot: relies on online interactions to schedule service calls, with no identifiable person. Our calls after voicemail menus were referred to a call center someplace which were not helpful. And then we received constant solicitations for home warranty contracts, and in one case medical insurance. The company is incompetent. .Never again will we do business with it. Update: after 4 months and nearly $500 a technician finally arrived to install the part that the original tech had ordered. Dryer still does not work, shuts off after 10 minutes. The latest tech installed the part and left, did not bother to confirm that our problem had been solved. At least Sears is out of our lives now.
Kenneth F,
Customer service response - We apologize for the trouble you've faced, Kenneth. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728962546830
The store shows open in NJ,but there is no store its online,incorrect information!!
James P,
Customer service response - We apologize for the trouble you've faced, James. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728353720796
never fixed 1st time said he did. Your technician was rude to my mother and told her he couldn't wait any longer for someone to answer his call he has other jobs to do
Teresa L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720149758573
I am disappointed with Roberts attitude. I was told 1 price for my dryer repair $377- $158 for the initial diagnosis (which I did the diagnosis) Then he only gave 50% discount on that fee (appx.$60.0) I wanted to speak to a supervisor for the bait and switch (as I was told the entire fee would be rolled into the repair by the first tech) I asked for the supervisors number, Robert wouldn't provide it, then I asked for the supervisor to call e, he didn't) Robert then packed up his tools and left the house. I wasn't there and my tenant had to let them in. I didn't sign for anything and I saw a signature on the ticket. I filed a complaint with Sears and they said someone would call be back within 1 hour. This was at 11:23 pm and so far no reply. Plus Sears said they would be back today with a different tech to complete the dryer repair. Let's see If I ever use them again. BTW, I supplied a part number, a photo of the Model and Serial number. They didn't bring the part out on the first visit..( a way to generate a fee) and then the tried to essentially overcharge me by 50% 0f the Diagnostic fee. I'm holding my breath and I'm waiting........
Robert W,
Customer service response - Thank you, Robert, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1709540009956
For the second time, they put me on the schedule and are a no show. Poor customer service
D'Andre L,
Customer service response - Thank you for taking the time to bring this to our attention, D'Andre. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707197276428
