1750 Deptford Center Road Reviews
Showing most recent reviews from verified customers of Sears Home Services
Abbe H
Kenneth was ABSOLUTELY the nicest guy…professional, friendly, a definite asset to Sears/Kenmore brand. If I need Kenmore service again, I’ll definitely request him.
Customer service response - Thank you for your kind words about Kenneth, Abbe. We're delighted to hear he provided professional and friendly service, and we look forward to assisting you again in the future!
Sears Home Services on November 19, 2024
Rose D
EDIT After a lot of time in automated phone hell, I was able to get rescheduled, and the same tech came back out. He was able to correct the problem fairly quickly and my washer is now operational. CAVEAT: Sears customer service has been truly awful this whole time; I would give them 0 stars if I could. It's basically impossible to talk to a human, and you end up in an infinite loop with a robot who can't solve your problem. ------- ORIGINAL My service tech was timely and professional, but as soon as I tried to use my washing machine (within 30 minutes of him leaving) I got the exact same error code that I had been getting before the repair. My follow up recall appointment wasn't entered correctly, and instead of correcting it in the system, the new tech just deleted my appointment and canceled on me. I spent 45 minutes trying to get this corrected, just going around and around the automated menu when I called customer support. I have a third attempt at repair tomorrow, but I'm starting to lose faith that this will ever get corrected, and I'll probably just have to buy a new washer. But probably not from Sears.
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on November 10, 2024
Patti D
Robert was my technician he was very thorough up front and honest the problem is Sears itself appointments made no one shows calls changing appointments at the last minute I canceled my home warranty I'll go with another company won't use them again for sure
Customer service response - Thank you for acknowledging Robert's thorough and honest service, Patti. We apologize for the issues with scheduling and appreciate your feedback.
Sears Home Services on October 24, 2024
abdul R
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on October 14, 2024
Samuel J
Courteous Pleasant and a professional
Customer service response - Thank you for your positive feedback! We're delighted to hear you had a courteous, pleasant, and professional experience with our service.
Sears Home Services on October 10, 2024
John H
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on October 10, 2024
Theresa C
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on October 06, 2024
Karen W
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 30, 2024
Thomas D
5 stars for Ryan. Professional and efficient. But the labor rates are unconscionable
Customer service response - Thank you for recognizing Ryan's professionalism and efficiency. We appreciate your feedback and will take your comments on labor rates into consideration.
Sears Home Services on September 24, 2024
Jordan R
Professional service
Customer service response - Thank you for your positive feedback! We're pleased to hear you had a professional service experience.
Sears Home Services on September 15, 2024
