1750 Deptford Center Road Reviews

Don't do it, worst experience EVER. Their AI platform is horrible. I have wasted weeks, over $1,000 and after they had to collect all of the parts to return, they still charged me $140 for a diagnostic test that was never accurate and over $400 in labor. You will never get a live person, only their AI scheduler "Samantha." I was set up for appts., stayed home from work and then they never showed up. The link updates showed they were on their way. I felt badly for the repairmen because when they would show up, order what they think they needed (which has to get delivered to your house) come back and they say, oh this is the wrong part and start all over again. They don't even have a live person to check in with and you never get the same repair person. After weeks of this I had to surrender, return the parts and lose over $500 because they could not get it right. I grew up with Sears and they were always reputable, but no longer. To top it off, they had the nerve to keep sending me coupons for a new fridge - as if I would buy one from them. My fridge is 5 years old and maybe I'm crazy but it should last longer than that.

If I could give them less stars I would. No show to the appointment without any notification. No customer service number to talk to a human. Zero communication about the cancelling of the appointment. Now, however, I cannot go a day without receiving a call or email about rescheduling my appointment. Would find appliance repair help elsewhere.

Very rude technician. He was not interested in making the repair. Only rushing to get the service charge. I requested to apply some discount and do the repairs but he declined. Technician is lying that I scrolled for 15 minutes for the coupon. He was here for total 12 minutes then how can he say that scrolled for 15 minutes. Also, I handed over him my credit card to process for SFC charge, but he was forcing to get me signed the refusal that I am not paying. He asked me to pull the refrigerator and left the rear control Pannel open, the refrigerator out of place and said he won't put it back. He should get a negative star.

Automated system is horrific if you want to speak to a live agent

Waited all day and they never showed up. Was reassured multiple times that someone would be here and never came.

The technician never showed up!!!!

Came out once for 30 minutes left without testing been 2 weeks 7 cancellations and still no help tried to go to store in deptford it's not there

They came out to fix my fridge and didn’t put it back together right. 4 hours later my house is covered in water because they didn’t connect the water line back correctly. When I finally got to talk to someone they told me I would need to wait a week for someone to come look at it…. That’s insane. You were here 4 hours ago and caused the issue. I will never use this service again.

Renford, the technician, was fine, courteous, helpful. But working with the company was UNBELIEVABLY FRUSTRATING. Since this began in June (dryer repair) I have had 80 interactions with the company: calls to ask them to send someone to complete a pre-paid repair, service calls cancelled at the last minute or a no-show technician for a scheduled service call. Most frustrating, one tech ordered replacement parts from Amazon, which came in due time. But the company listed the order as “cancelled” and repeatedly cancelled service calls due to “waiting for parts” (even though we had them). Company did not correct our old non working phone number despite our numerous requests. Company seems to be run by a robot: relies on online interactions to schedule service calls, with no identifiable person. Our calls after voicemail menus were referred to a call center someplace which were not helpful. And then we received constant solicitations for home warranty contracts, and in one case medical insurance. The company is incompetent. .Never again will we do business with it. Update: after 4 months and nearly $500 a technician finally arrived to install the part that the original tech had ordered. Dryer still does not work, shuts off after 10 minutes. The latest tech installed the part and left, did not bother to confirm that our problem had been solved. At least Sears is out of our lives now.

The store shows open in NJ,but there is no store its online,incorrect information!!