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371-411 Main St Reviews
Read reviews from customers who used our services at 371-411 Main St
Total reviews
231
Average Rating
4.3/5
I dont like sears warranty, I had a difficult time with servicing our boiler. This is the 2nd repair guy to service our boiler witin 1 week. The first one was rude, lazy and didn't do anything. I am giving Brett 4 stars because he did service the boiler.
Twana B,
Sears texted and called multiple times a week leading up to appt. One reminder is sufficient. Photo, model and serial number of appliance was included in ticket. Could have been a televisit instead of me waiting for hours at home only to get an estimate
Tricia K,
Customer service response - We apologize for the excessive reminders and inconvenience, Tricia. Thank you for your feedback, and we recommend contacting us directly to discuss any concerns further.
Sears Home Services on 1776295099279
3 canceled appointments, plus 2 to fix the problem. First appointment was scheduled for 4/24/2025, finally repaired on 05/14/2025. The times for appointments need to be changed, 8:00 am to 05:00 pm is unacceptable. I took off from work for 3 days waiting all day, only to be canceled after 4:00 pm. The system needs to be changed, morning appointments or afternoon appointments. Technician was great, replaced the part real quick. Appointment scheduling needs to be looked at.
Carlos C,
Customer service response - We apologize for the inconvenience caused by the canceled appointments and scheduling issues, Carlos. We're glad the technician provided great service, and we appreciate your feedback to help us improve our scheduling process.
Sears Home Services on 1747269748267
Twanna T,
Customer service response - Hi Twanna, we appreciate you taking the time to leave us a rating. We hope we can serve you again with Sears Appliance Repair in the future. Thanks!
Sears Home Services on 1719922773404
Technician was great. But my part is no longer available.bummer
Kyle S,
Customer service response - We're glad you had a positive experience with our technician. We apologize for any inconvenience caused by the part being unavailable. Thank you for your understanding.
Sears Home Services on 1717757529615
Saraivett R,
Customer service response - Thank you for leaving a review with us Saraivett, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1607947200000
Not running
Mazzeratti P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1758503951835
david C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1747614708608
This tech came and checked our icemaker. He figured out the problem and what the cost would be. The issue I had was he stop communicating after the appt time which was 12:30pm. Six hrs later He called to say he was on his way and he would be another 50min. I understand people have unexpected situations, but your phone wasn't working for 6hrs either? He should have called. I lost a whole day. So the rating is for: being unprofessional and poor communication. I Will not use again or recommend. The end results, we didn't get it repaired the price was extremely high. Way too much in my opinion.
L R,
Customer service response - Thank you, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1722334279089
It's been over 1 hour since the tech left and now our ice maker is not working :(
Toni S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721691830746
