371-411 Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Twanna T
Customer service response - Hi Twanna, we appreciate you taking the time to leave us a rating. We hope we can serve you again with Sears Appliance Repair in the future. Thanks!
Sears Home Services on July 02, 2024
Kyle S
Technician was great. But my part is no longer available.bummer
Customer service response - We're glad you had a positive experience with our technician. We apologize for any inconvenience caused by the part being unavailable. Thank you for your understanding.
Sears Home Services on June 07, 2024
Saraivett R
Customer service response - Thank you for leaving a review with us Saraivett, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at SHSSocialCare@searshc.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on December 14, 2020
david C
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on May 18, 2025
L R
This tech came and checked our icemaker. He figured out the problem and what the cost would be. The issue I had was he stop communicating after the appt time which was 12:30pm. Six hrs later He called to say he was on his way and he would be another 50min. I understand people have unexpected situations, but your phone wasn't working for 6hrs either? He should have called. I lost a whole day. So the rating is for: being unprofessional and poor communication. I Will not use again or recommend. The end results, we didn't get it repaired the price was extremely high. Way too much in my opinion.
Customer service response - Thank you, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on July 30, 2024
Toni S
It's been over 1 hour since the tech left and now our ice maker is not working :(
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 22, 2024
Juan A
Too spensive
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had an experience like this and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the order to SHSSocialcare@searshc.com and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on December 14, 2019
Jeremy F
I witnessed the owner be really nasty.. she should be a little bit more grateful. It hasn't snowed for years. Customer retention is so valuable
Customer service response - Thank you, Jeremy, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on December 14, 2021
theresa W
There was nothing wrong with the technicians service. However, they sent the wrong technician, so he was not able to do anything for me. He was very pleasant and concerned
José G
Poor service, came here late, took a look for 10 secs to the fridge, he said it was the compressor (no explanation) gave the invoice to repair (1.000$, but it's understandable if it's the compressor) and then he left, with no extra advices or other possible issues
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 03, 2025
