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310 Daniel Webster Highway Ste 279 Reviews
Read reviews from customers who used our services at 310 Daniel Webster Highway Ste 279
Total reviews
236
Average Rating
4.7/5
Fridge stopped working completely including freezer
This repair has been pending for almost 4 months. After the repair to freezer yesterday, fridge and freezer both are not working now and food is all spoiled. Very bad service from sears with 4 months delay on this repair
Venkat K,
Westford, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724968692446
Great Tech-Lousy Company
Took four scheduled visits to determine the mower was toast. The problem was with Sears scheduling and dispatch. horrible communication and no way to reach a human and no email or land address to address the issues. Tech arrived diagnosed and ordered parts promptly, two subsequent visits rescheduled by Sears w/o communication. Final visit determined engine head was bad.
David S,
Dracut, MACustomer service response - Dear David ,thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702506401289
Clothes washer not draining
It's been several months we are still facing the drainage issue with our washer. Been trying to change several parts but the core problem is still not resolved
Babu R,
Westford, MACustomer service response - Babu, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692739836318
Poor poor service & communication
Can't reach a human. My machine has been worked on for 1 year.. never fixed
Jonathan G,
North Chelmsford, MACustomer service response - We apologize for the difficulties yo/ur recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1762477125123
Not a good experience
Technician saw the dust and denied to help resolve the issue and put that there was pre-existing issue in the report Very disappointed to see the report of incorrect information indicating pre-existing damage for moving the equipment once.
Pawan L,
Chelmsford, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1760479603290
no shipment
parts were ordered and sears said parts were delivered so teck came today and told him parts were not delivered asked him what date delivered who delivered and what was the tracking number he could not answer was it ups since no answer conclude parts were not delivered sears does not have control of their system jean dulac i advised technician to order parts and have the parts delivered to him so he does not come for nothing
Jean D,
Chelmsford, MACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1755123356744
Washer to be repaired
The technician came and put towels in the washer and put them on the spin cycle and said there was nothing wrong with the washer. He refused to replace the parts even though the first technician that came said the pump wasn't working right. I don't like that he thought he knew better than the first technician. He did the same thing with our dryer.
Stephen W,
Lowell, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1728605888310
Worst Service - Created More Mess
Choice Home Warranty assigned dishwasher problem to Sears Technician. Mark, arrived at the property and the person had a medical issue. He waited patiently I appreciate for that. When look at the dishwasher he told us that there is an issue with the garbage dispenser and water is not going out of the garbage dispenser in the kitchen sink. He did whatever with the garbage dispenser and collected his pay and left. The next day when the dishwasher was used a huge water flooding was taking place out of the dishwasher. I am confused now what did we pay Mark for? I am looking to the problem resolved if he wants plumber, it is his job to takes a plumber with him of call a plumber to fix the plumbing issue and resolve the problem. Issue with the dishwasher remained the same.
Arun C,
Nashua, NHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723241616411
GE fridge repair
We had FIVE appointments before completion of this repair. On the first visit they told us we needed a plumber which wasn't true. The first tech gave us misinformation about the problem/they were same tech that came the final time. The second tech ordered new ice maker and a valve. The third tech said that one of the parts ordered were for a stove so the necessary part had to be reordered and another service appointment made. The part arrived/I got notification asking if I wanted to reschedule to earlier appointment since we had the part. I replied YES and was given another appointment but this appointment never happened. I spent over an hour trying to sort out what happened to this appointment. A FIFTH appointment was then arranged. I wasn't happy to see that the tech for this appointment was the ORIGINAL tech who incorrectly told us we needed a plumber. They did install the part but never tested it to make sure it was working properly. I'm not happy with this warranty service at all. It has cost us many hours of waiting around/being on the phone trying to resolve our ice maker issue……inexcusable incompetence on your part and major frustration on mine.
Fred P,
Westford, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1718227820144
Never again
While Jeremy was good at his job the overall experience with Sears was horrible. Never again will I ever use your service. 3 cancels/reschedules left me with no oven for 7 weeks, which included Christmas, New Years, and 2 birthdays. The automated system is so maddening. No I don't want my appointment information texted to me. I want to talk to a human to find out why I keep getting rescheduled 3 times. If I could give Sears 0 stars I would. Terrible customer service.
J dosSantos,
MassachusettdCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706049840382