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270 Loudon Rd Reviews
Read reviews from customers who used our services at 270 Loudon Rd
Total reviews
261
Average Rating
4.6/5
Toni O,
Lori M,
Paul kept up up to speed on timing of the appt and completed the repair quickly. Service was seamless
Jennifer T,
Customer service response - We appreciate your feedback and are glad to hear that Paul provided a seamless and efficient service, keeping you informed throughout the process. Thank you for taking the time to leave a review.
Sears Home Services on 1705392692802
Unfortunately the office had our poor tech go past our house this AM then past it about an hour away then back up here and made it just before 5. He didn’t complain. Got right to work and did a great job.
Jon T,
Customer service response - Hi Jon, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on 1705464624838
Ruben was fantastic and deserves 5 stars! But everything else about the Sears process was garbage. AI texts messages didn't go through. I didn't get text alerts about arrival times, and there's no one to talk to unless you can scam the text bot system. Added frustration to an already frustrating time.
Lisa V,
Customer service response - Thank you for your feedback, Lisa. We're glad to hear Ruben was fantastic, and we apologize for the issues you experienced with the communication process.
Sears Home Services on 1776959455940
Mark was nice and knowledgeable. Very professional. It knew how to fix my dishwasher but didn’t fix it. Told us the parts to buy and how to fix it. (Not what I expected in a protection plan)
Crystal B,
Customer service response - Thank you for your feedback, Crystal. We apologize for the unexpected outcome with your protection plan, and we're glad to hear Mark was nice and knowledgeable.
Sears Home Services on 1776143856826
Pd $129. for service call understandable. But to pay $10 to unscrew the top part of the stove burner to clean the pilot cap was ridiculous. So total cost was a hundred and sixty dollars. He stated it was the parts and labor. He wasn't even here ten minutes.
Deb C,
Customer service response - Thank you for your review, Deb. We apologize for any frustration with the cost breakdown and appreciate your feedback on the service.
Sears Home Services on 1765417755751
Mark, the rechnician was outstanding... There was a delay in getting my part which was a bit frustrating because I could see the factory part available online at numerous locations. Regardless the quality of equipment service was impeccable.
Steve R,
Customer service response - Thank you for your review, Steve! We're happy to hear that Mark provided outstanding service, and we apologize for the frustration with the part delay. Your feedback is important to us.
Sears Home Services on 1758246029455
Everything was fine , although not sure why they make u confirm an appointment 8 tomes and then switch it up on u basically 8 hours earlier in the day .
Neilton P,
Customer service response - Thank you for your review, Neilton! We apologize for the inconvenience with the appointment confirmations and time change. Your feedback helps us improve our scheduling process.
Sears Home Services on 1751329866885
The repair man was lovely & called before arrival as requested. He warned me from the call he did not think it would be affordable to fix, which ended up being the case. Sears didn’t do a good job of updating his arrival time - which they said online was 8-9 am - but he called me at noon. Not his fault. Couldn’t reach a live person to tell me status before he called which was frustrating. He was however reachable once he called me from his cell.
Stacey W,
Customer service response - Thank you for your review, Stacey! We're glad to hear the repair man was lovely and communicative, and we apologize for the inconvenience with the arrival time updates. Your feedback is valuable for improving our service.
Sears Home Services on 1751251147485
