Appointment Lookup
802-552-4364
270 Loudon Rd Reviews
Read reviews from customers who used our services at 270 Loudon Rd
Total reviews
261
Average Rating
4.6/5
Alan R,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1746664030502
My technician was very nice and helpful.
Dulcee L,
Customer service response - Thank you for your review, Dulcee! We're happy to hear that your technician was nice and helpful.
Sears Home Services on 1744675296928
Tim .great job thank you
Bernard J,
Customer service response - Thank you for your positive feedback; we're delighted to hear you're satisfied with Tim's work!
Sears Home Services on 1721650595343
Tec are great but customer service is to put plainly Sucks you talk to a computer and not a person if you like talking to a computer then you will like them I dont
Jeff S,
Customer service response - Thank you for appreciating our technicians and for your feedback on our customer service approach. We're working on improving our communication to ensure real, satisfying interactions in the future.
Sears Home Services on 1717634560174
Gentlemen was excellent and curious. I would have given a 5 star rating if it was not so expensive. He was extremely informative!
Vince Y,
Customer service response - We appreciate your feedback and are glad to hear you found our technician excellent and informative. We apologize for any inconvenience regarding pricing and thank you for sharing your experience with us.
Sears Home Services on 1708590473941
Both were quite good. I wish you could choose at least a 4 hour window...8-5 is kind of hard, but our oven works again!!
Kathy B,
Service technician was great, the AI service keeping me updated was awful. They were not helpful. Wish you had live agents I will NOT be using your services again.
Kristina H,
Customer service response - We apologize for the issues with the AI service, Kristina. We're glad the technician was great, and we appreciate your feedback on improving our customer service system.
Sears Home Services on 1749433765627
Tech, Jim, was excellent, informative, Productive, pleasant. A&E scheduling policies are terrible. I had to take a whole day off of work because they can’t give me a window in which the repair will be done. Too many emails coming in, no way to communicate going back out to A&E
Holigram,
Customer service response - We're glad to hear Jim provided excellent service, Holigram. We apologize for the scheduling inconvenience and communication issues, and we appreciate your feedback as we work to improve.
Sears Home Services on 1745976644483
The tech I had today was great. Lower score is because of multiple appointment changes with no notice or regard to my scheduling. 3 months from purchase to repair
Karen J,
Customer service response - We're glad to hear the tech provided great service, Karen. We apologize for the inconvenience with appointment changes and appreciate your feedback as we work to improve.
Sears Home Services on 1741825221938
Technician was great. Scheduling process is a nightmare.
lizhebbel,
Customer service response - We're glad to hear our technician did a great job, and we apologize for any inconvenience the scheduling process caused you. Thank you for bringing this to our attention.
Sears Home Services on 1721962526976
