6400 O St Reviews

Scheduling is a scam!! Supposed to be to my house by 10AM and showed up at 3:30PM although the whole time the tracker said we were the next appointment. Technician was here for 15 minutes and left

Your service was so bad, months to repair the appliance with four no shows and no call. Your lack of service has convinced us to cancel our Home Shield policy. I will never have any business with Sears, products or service. I only wish I could give zero score.

Unfortunately Sears is the only appliance repair service that our home warranty company contracts with so we have had the unfortunate displeasure of dealing with them several times over the years, mostly recently this week. And the same problems persist... 1. They give you an 8am-5pm window of service. So you will be stuck at home all day. Every single appointment for us has resulted in the tech showing up at 4:45pm or later with NO communication throughout the day. 2. Sometimes they don't show up at all like tonight! No call, no notice. Nothing. 3. When these concerns are brought to the attention of the techs, they offer rather curt responses that are less than customer-focused. 4. There is no way to talk to a human being because their entire scheduling and customer service department is AI. So that's fun. All in all stay far away from Sears. Go with another group like Andy's Appliance - they'll do you right every time.

Today’s repairs guy was knowledgeable and efficient, but others were not. It took 3 months to repair my washer door gasket because of wrong parts ordered. My biggest complaint of all this, is Sear has made it communication with customers service (a human) very difficult. Other than today’s service guys, I will not recommend Sear service to my worse enemy.

I have an AHS warranty repair thriugh Sears Home Service and yesterday I was told they would be here at 1:06, it was pushed back 4 times and I was never notified that the tech cancelled. I have talked with Sears service phone and they said they can do nothing. I took off half a day from work to wait for them yesterday and I can't do the same today. Everytime I call it's a robot.

I scheduled my appt for today with a window 8am-5pm and NOBODY showed up. I called they said someone was scheduled to be at my house at 2:50pm but when I called for an ETA at 4pm I couldn't talk to anyone just automated system. Such a joke. I definitely will NOT be recommending this place to anyone!!! HORRIBLE!!!!!

They have been to my house three times and still haven’t repaired my refrigerator. I have had no refrigerator since 11/1/2025. They were supposed to come today and never showed up and then sent me emails of repair estimates for today and asked me to rate the technician. When I spoke with them they said my home warranty company never issued a recall. If that was so why did they keep texting and emailing me about my appointment. I had requested that they come with the parts needed ( as they know what they need) and they didn’t do it on the last visit and no guarantee that they will have them when they come on Dec 23rd. Totally disgusted with the service I have received from them and my home warranty company Supposedly covered by my home warranty so I cant comment on price

We had a scheduled service appointment with Sears that was paid for in advance. My husband took the day off work to be home for the 8am–3pm appointment window, but no one called or showed up. There was zero communication. He lost 8 hours of wages waiting for an appointment that never happened. To make matters worse, it’s impossible to reach a real person by phone—only an automated system. Five days later we received an email saying our appointment had been moved to a date two weeks out. At that point, we chose to use a different repair service. We are extremely disappointed in the lack of professionalism and customer service.

Our insurance company signed us up with them. After 0 communication from sears end we received an email that they would be at our place in 2 days. Original time was 8am to 10 am. I understand things happen so I scheduled the day off of work to wait. The day came, we waited until 10:30 when time updated to 8-3. Waited till 3:30, then it said 4. Then , 7:15 we reached out to sears at 9 about our frustrations. All of this with no communication or replays from calls. An hour on the phone lead us to "we are busy you will have to reschedule." We had someone else come. They did it the next day. Sears got a hold of us and sent someone out 2 weeks later?

Horrible customer service!! Had to wait 1 week due to a handheld device not working on the technician. Wait another week waiting for the part. Only to find out they ordered the wrong part and then needing to schedule 2 more weeks out after they order the correct (hopefully) part. My technician was OUTSTANDING and I know it was not his fault at all!!!!