6400 O St Reviews

all the techs have been nice, but still not fixed as of today

The technician, Lucas was amazing! He was friendly and efficient, I couldn't be happier. Regarding clarity of parts ordering and receiving, everything was very unclear. Overall I'm happy with the service.

The service was great. The parts came quickly. But they follow up repair kept being delayed, so there’s an issue with scheduling and having technicians available.

We've been trying to get our washer fixed for close to 6 weeks. While the technician was able to get it fixed this trip, which is the only reason this is 2 stars and not 1, it was after multiple calls to sears appliance and getting bounced between departments with the ultimate answer being "sucks to suck." The first time they came out, they looked at the washing machine for a grand whopping total of 5 seconds before ordering a part and leaving. Once the part arrived, the technician came back and determined that the part was wrong (also broken), and ordered the correct part. Then that part arrived and the technician was scheduled again. A week later, they were scheduled to come out and cancelled at the last second. When I contacted sears customer service they said they would give us a "priority" call, which boiled down to the technician coming out at the time that they rescheduled to originally. So much for priority. I sat and waited for the tech this time around and we kept getting moved down the list. Finally, after contacting sears for the 4th time, the tech arrived and installed the part. He left with a "hope this works, but I'm about 20% confident that it will because this part won't fix the original issue." Granted, it did work - but this entire experience is just proof and reasons why Sears went bankrupt to begin with. Unfortunately this is who our home warranty people put us with, and I hate the fact that we went through 6 weeks of absolute crap in order to finally get our washing machine back up and running. Like I said, the fact that I am happy to have a working washing machine again is the only reason that this is a 2 star and not a 1 star.

On the scheduled day of appointments, my service calls were cancelled and rescheduled 7 times. It took over a month and a half for the repair to be completed. Parts received within days of ordering so that was not reason for holdup. Could never speak with human. Their AI call and text system are useless. Seemingly competent repair tech finally showed up and we'll see if it is fixed. Very little diagnostics were done by the first tech to show up and ordered the part. The CEO and CIO should be fired for allowing this type of service and hiding behind AI agents. I have instructed my home warranty company to never use them again. Services should not be in the company name.

I will never ever use these folks again and I will do everything in my power not to have anybody that I care about use them. It took over 2 months, throwing out freezer food twice, refrigerator food once, to get my refrigerator to the point where my warranty deemed it (because I insisted on a second opinion) should be replaced not repaired and they had already spent nearly $1,800 with Sears Home Appliance to fix so they told me to go get my new refrigerator with $277, because the max they can pay out on any claim is 2,000. I don't know why the new parts can't be returned for consideration all I know is I had two months of hell with these people, who apparently did not have diagnostic skills. They just kept putting a new parts, little did I know at my very own expense. If you have any say in these people fixing anything you own my advice is to not do it. I literally could not be more disappointed and unhappy. Edited to say I have not yet received any more correspondence or response back from the email I sent to the requested address.