6400 O St Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4/5 (81 reviews)

Greg C

November 11, 2023
Source: Google

Ann A

May 20, 2025
Source: Google

Customer service response - Hi Ann, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!

Sears Home Services on May 20, 2025

Patt W

February 29, 2024

We've been trying to get our washer fixed for close to 6 weeks. While the technician was able to get it fixed this trip, which is the only reason this is 2 stars and not 1, it was after multiple calls to sears appliance and getting bounced between departments with the ultimate answer being "sucks to suck." The first time they came out, they looked at the washing machine for a grand whopping total of 5 seconds before ordering a part and leaving. Once the part arrived, the technician came back and determined that the part was wrong (also broken), and ordered the correct part. Then that part arrived and the technician was scheduled again. A week later, they were scheduled to come out and cancelled at the last second. When I contacted sears customer service they said they would give us a "priority" call, which boiled down to the technician coming out at the time that they rescheduled to originally. So much for priority. I sat and waited for the tech this time around and we kept getting moved down the list. Finally, after contacting sears for the 4th time, the tech arrived and installed the part. He left with a "hope this works, but I'm about 20% confident that it will because this part won't fix the original issue." Granted, it did work - but this entire experience is just proof and reasons why Sears went bankrupt to begin with. Unfortunately this is who our home warranty people put us with, and I hate the fact that we went through 6 weeks of absolute crap in order to finally get our washing machine back up and running. Like I said, the fact that I am happy to have a working washing machine again is the only reason that this is a 2 star and not a 1 star.

Source: Google

Customer service response - Thank you for taking the time to bring this to our attention, Patt. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.

Sears Home Services on March 01, 2024

Chad B

June 26, 2025

Difficult to get an appointment scheduled within a reasonable time frame. They also required that we be available the entire day for the appointment (not just morning or afternoon, or a 2-3 hour window). When we did get our schedule cleared and an appointment scheduled they cancelled it on the day of service via a text message with options of when to reschedule, but none were in a reasonable timeframe. When you call the service there is an AI service that you are required to speak with that is completely unhelpful and has limited options to offer. I can’t speak for the actual work they do because we can’t get ahold of them and they didn’t show up.

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on June 25, 2025

Mackenzie S

May 04, 2025

It is impossible to talk to an actual person when you call. Their AI service is not helpful. Additionally, there is very little wiggle room to reschedule, and again, you cannot speak on the phone to someone to get help. I would not recommend Sears Appliance Repair to anyone.

Source: Google

Customer service response - We apologize for the trouble you've faced, Mackenzie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on May 04, 2025

Karen W

February 09, 2025

Every time American Home Shield or when we had choice home warrenty and they use this pathetic company we take the day off wait all day only to have them NOT show and reschedule. This company SUX!!!!! Stay away UPDATE: AS EXPECTED WE WERE TOLD WE WOULD BE FIRST OF THE DAY ON MONDAY NOW THEY ARE A NO SHOW AGAIN!!!! Instead we get another notice to reschedule. MY WIFE TOOK OFF WORK TWO DAYS TO WAIT FOR THIS POOR EXCUSE OF A COMPANY. !!!!!DO NOT USE THEM THEY ARE TERRIBLE AND WHEN THEY DO SHOW IT TAKES WEEKS TO GET PARTS AND THEN THE WHOLE GAME OF MUSICAL CHAIRS WITH MAKEING APPOINTMENT TIMES STARTS ALL OVER AGAIN!!!! AVOID AT ALL COSTS!!! I WILL MAKE IT A MISSION TO GET AMERICAN HOME SHIED DROP THEM!!!!!!

Source: Google

Customer service response - We apologize for the trouble you've faced, Karen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on February 09, 2025

Kristen R

January 06, 2025

Washing machine serial number couldn’t be located so we were told that an inspection could not be done. Still charged $138. Never again

Source: Google

Customer service response - We apologize for the trouble you've faced, Kristen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on January 06, 2025

Cindy S

December 04, 2024

We did not use the service AT a Sears building. The tech, Lucas, came to our house after a month's delay. He diagnosed the problem right away.

Source: Google

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on December 05, 2024

bkw424

November 17, 2024

If American Home Shield assigns them to fix your appliance, call them back right away and ask for a different company. Their service dept is a scam. They will reschedule your appt an hour before they are to arrive and say they can't be there until a week later. We called AHS and had it switched to a local repair company right away and had a much better experience.

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on November 17, 2024

Paul W

September 18, 2024

Never showed up

Source: Google

Customer service response - We apologize for the trouble you've faced, Paul. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on September 18, 2024

Average Rating: 4/5 (81 reviews)

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