6400 O St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Cindy S
We did not use the service AT a Sears building. The tech, Lucas, came to our house after a month's delay. He diagnosed the problem right away.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 05, 2024
bkw424
If American Home Shield assigns them to fix your appliance, call them back right away and ask for a different company. Their service dept is a scam. They will reschedule your appt an hour before they are to arrive and say they can't be there until a week later. We called AHS and had it switched to a local repair company right away and had a much better experience.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 17, 2024
Paul W
Never showed up
Customer service response - We apologize for the trouble you've faced, Paul. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 18, 2024
brian B
I do not recommend. Their price to fix was outrageous. They didn’t have heating element for my oven on hand so we had to wait a week. They shipped it off of amazon or something to my home. 1 day later the oven doesn’t work with the same issue. They want to come out and look at it again and charge me to fix it again.
Customer service response - We apologize for the trouble you've faced, brian. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 27, 2024
Joseph H
American Home Shield sent a technician from Sears Appliance Repair to fix a burner on our 1 year old Kitchenaid stove. The tech didn’t act like he was familiar with the stove and got parts to repair the stove after several weeks. He brought another technician with him to help who proceeded to jerk on the oven door and shattered the door. American Home Shield was not able to get parts to repair this and agreed to replace the stove. They only gave us enough reimbursement to cover the wholesale price of the stove leaving us stuck with the bill for the retail cost, and installation of a new stove.Sears corporate refused to cover the cost of the difference it cost us. I would warn anyone who needs an appliance repair company to not ever use these guys.
Customer service response - We apologize for the trouble you've faced, Joseph. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 26, 2024
Russell T
Lucas never showed up, claimed I wasn't at home when I was, and lied to the dispatcher, claiming I had opted to install the part myself when I never even talked to him and did not express any interest in installing the part myself
Customer service response - We apologize for the trouble you've faced, Russell. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 04, 2024
Doug L
Terrible customer service. Terrible communication from their techs. If you need service or repair DO NOT USE THIS COMPANY
Customer service response - Thank you for taking the time to bring this to our attention, Doug. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on July 31, 2024
Kelsey D
Sears Home Services is the biggest waste of my life I've experienced in the last decade. I'm not one to leave a negative review, but I really hope I can save someone the trouble of having to deal with them. I've been transferred, disconnected, and placed on hold more times than I can count. No one seems to know what's going on and why I'm not receiving the invoice /diagnostic worksheet of the service that was performed on my washer over a week ago now. I'm beyond frustrated at the lack of customer service and lack of support I've received. Ultimately, it's my fault for not asking for the invoice before paying the bill. Just leaving a review for others that might have to actually call in to deal with someone. As a side note: Beware of the upsell to the home warranty program. It truly seems like a great program, but at this point they couldn't pay ME to have to deal with them again.
Customer service response - Thank you, Kelsey, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on July 12, 2024
Nanci A
First person who ckd prob professional. Over month and still no one showed up to fix.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 23, 2024
Wesley T
Horrible service!! The worst!! No call no show. When they did come nothing fixed nothing resolved…..very bad experience
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 28, 2024
