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1209 Russ Ave Reviews
Read reviews from customers who used our services at 1209 Russ Ave
Total reviews
178
Average Rating
4.6/5
Dana G,
Customer service response - Hi Dana, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1720769964468
WAAAAAYYYY OVER PRICED!!!!! and takes them forever to get to your house,, 2 week lead time.. and $130 trip charge, NO THANKS!! a few other local choices are much better!
chris H,
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had an experience like this and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
Their technicians after having me take 2 days off from work got my appliance repaired. HOWEVER, they caused more damage to the appliance and to my house (a door). I was told I would have to take 2 more days off from work for them to do the work and no concern about the door they broke. They refuse to correct the damage they did without me taking 2 more days off from work. I am worse off now than before they came to my house.
Elizabeth B,
Customer service response - Thank you for taking the time to bring this to our attention Elizabeth! We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help get things moving in the right direction. If you would please email the name, address, and phone number associated with the order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on 1576324800000
Sear canceled my appointment twice. With out telling me
kathryn L,
Customer service response - Thank you, Kathryn, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please email the name, address, and phone number that is associated with this issue to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1607947200000
The technician came promptly and fixed our refrigerator. At this point our rating would have been five star. After paying the bill and getting a Receipt for Payment, Sears continues to send us Bills. After sending all afternoon calling every Sears phone number I could find, it is impossible to get ahold of a human to resolve this problem.
Jerry H,
Customer service response - Jerry, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692014400000
Took 2 weeks to get an appointment, misdiagnosed problem washer broke again on first load. 2 more weeks to get another appointment, found the real cause of issue order a new pump. Pump received in a week, had to wait 2 more weeks to get another appointment. Technician failed to show up and rescheduled appointment 2 more weeks, technician failed to show up again rescheduled visit 2 weeks, finally installed pump. I could have bought a new washer for what they charged. 6 weeks no washer. Could not speak to a human that had a mastery of the English language. This person could only schedule or cancel appointments. Will never use again.
George H,
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697284800000
Technician that showed up must hate his job very slow to respond to any questions bad attitude do not want him to come back to my building
marc D,
Not a good experience with this company. Scheduled 3 appointments with SEARS and they still could not fixed my refrigerator due the fact of ordering incorrect parts. The Appointment window is too open. 8-5 pm is very board. I literally had to take off an entire day because I had so idea on what time they would show up. To this date, my refrigerator is still not fixed.
sheldon R,
