1209 Russ Ave Reviews

Alex was great!

The service tech (Alex) was on time, very professional, snd made sure I understudy what was going on. Unlike the Sears company who turned a blind eye to my dilemma regarding what I consider a time sensitive matter.

Ronnie was great fixing the dishwasher for my tenant. Called me when on his way as requested. Kemonti Norman showed up at the house to fix refrigerator. He was to call me first. Then never showed at 4 p.m

The tech diagnosed the problem quickly and had the parts on his truck needed for the repair. The tech was courteous and efficient

Tony was extremely knowledgeable and willing to help where he could.

Tony, my washing machine tech today, was OUTSTANDING and I would trust any problem to him, and have a few times before! However, this is the poorest run company with whom I have worked in my 65 years on Earth. They need a professional logistician to come in and revise their scheduling synchronization problems. I have been waiting 8 wks for my dryer to be repaired, and twice the scheduled tech never showed up or even bothered calling. When I called to investigate the issue, after FINALLY reaching a live customer service clerk after several useless automated responses, I was still passed around at least 4 times before reaching someone who still wasn't authorized to address my concern, and had no solution other than to say that my concern had been "escalated", whatever the heck that means because I never received a call from any type of party with the authority to answer my questions. I WOULD RECOMMEND NEVER USING THS SERVICE....sure, I signed a protection agreement, but when I signed up years ago this was not a problem like it is today. I will not extend the protection agreement.

I called about a leaking washer. The Technician was courteous and knowledgeable. He found my washer problem and also pointed out 2 others issues that would need replacing in the near future. I could have ignored the future issues to keep my bill lower but I chose to make all repairs required and just pay for one service call The parts were shipped to my home. It was a hassle free repair with a very courteous Technician who was honest with his assessment, explained and showed me my washer problems, gave me financial options, and then came back and made all repairs.

The tech, Ronnie Culley went above and beyond to help us. He is professional, knowledgeable, a problem solver and an asset to the A&E repair service business.