1209 Russ Ave Reviews

Thanks for the phone ahead of time/before arriving.

It’s taken maybe 3-4 visits to get my washer on track. The technicians are nice but I think they get so busy they forget things, close the ticket then you need to call back over and over, because someone forgot to order a part or something was missed but the tickets keep getting closed out as if nothing else needs to be done. And it hard getting a person on the phone if you call the 1800 number. All of this happens while the appliance still had issues and not fixed yet.weeks of back and forward and the occasional no show or rescheduling out of nowhere of appointments by them, so if you take off of work for there appointments just know that it may be for nothing if the no shoe, reschedule or come at night instead. I think it’s a reflection of them being short staffed maybe. If you have the patience, they will get the job done, just keep following up with them along the way

The service person did his job as he should. However, setting up the appointments is a nightmare. I have four appliances on the service agreement and the AI person is VERY difficult to deal with for multiple items. The first appointment only had the range included and the repairman waited 45 minutes to see if he could add the other three and take care of it while he was here. He never heard back from his contact and had to leave to go to his next appointment. Next I scheduled appointments for the dishwasher, dryer, and washing machine for today. Two of the appliances were for service but the dryer showed up as a repair. The technician stated he would have to charge me $200+/- if he worked on the dryer. So he only serviced the dishwasher and washing machine today. Then his report showed a $50 charge for today’s visit and he had to get that corrected. I cancelled the dryer appointment for today and now I have scheduled another appointment for the dryer. That will make three trips your service people have had to make to my house PLUS I have had to be available from 8-5 each time.

They rescheduled me twice without telling me why they were rescheduling me. I couldn’t get a hold of anybody and it took them A week and a half to get back to me after the initial appointment was supposed to be! Though the technician was very nice and did a great job, him I give five stars

I will never use this appliance repair service again.

Made a service appointment that required me to stay home from 8a - 5p. I checked several times during the day., and "Sarah" assured me the technician was on the way. Sarah said she was not virtual, but I question this. At 4:30p, after 8 1/2 hours waiting, Sears sent an automated email saying the technician was not able to make the appointment. They would not confirm a new service for another week. They also would not confirm a first stop visit, saying I needed to commit another 9- hour day. Dreadful service experience. Try A-1 Appliance Repair. You can reach a real human.

Sears used to be a trusted name, but I'm not at all certain what this company is. We called about a leaking LG washing machine. The service was easy to schedule, and the repair tech arrived on the schedule day, calling ahead as promised. He evaluated the issue, ordered a part, and I signed an estimate and was charged in advance for the work to be completed. The part was shipped to my home. On the schedule day of service, I was notified at nearly 3pm that they would not be keeping the appointment. This was after innumerable texts and emails reminding me to be here. I rescheduled, took another day off from work, and was again notified at nearly 3pm that they would not be keeping the appointment. It is impossible to speak to a human on the phone. Only after canceling the appointment was I given the option to chat with a live agent (still no phone call). They insisted that I send the part back to get a refund. I asked that they charge me for the part and refund the balance. Said they can only issue a refund if I ship the part back AT MY EXPENSE. I was finally able to get the agent to give me a phone number where, after several minutes and much wrangling, I was able to speak to a live agent who told me I would have to call back the next day when the appointment finally showed as cancelled in their system. When I balked, she insisted that calling back was the only option. I suggested that they make a note and handle the labor refund the next day and notify me when it was complete. Total refusal. You can't hate the state of modern customer service enough. If you need an appliance repaired, go ahead and roll the dice with Sears. If they show up, they're friendly and knowledgeable. If they don't, you're forced into a post-apocalyptic wasteland of customer service hell where you don't matter. The only reason they get a 1-star rating from me is that Google doesn't offer a lower option.

***WARNING*** From the minute I called to schedule an appointment. I was told $129 to walk in the door! Then they wanted me to sign up for a warranty. Text everyday and emails. I had a dryer that was squeaking. I have LG stackables that are latched into one another. In a small space. The individual walked in took a look, didn't take it apart. GUESSED at what was wrong. Then proceeded to tell me It would be 366.00 Plus the 129.00!! Well, people do the math. If they did this to every person who made an appointment. I guess they'd be very wealthy! I'm absolutely disgusted. I don't normally do bad reviews. But to walk in my door charge me $129 and do absolutely nothing!!!! Wow! Buyer beware.

Im very upset I was charged $50 for cleaning when I only wanted the diagnostic!!!!

I waited all day til 5:00 for my so called appointment and then was notified that I had cancelled the appointment which of course I did not! This is not a reliable service!