1315 N Norwood St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Charmaine L
My technician was extremely courteous and professional. He diagnosed the problem with my Samsung 3 door refrigerator, and had it repaired in less than 5 minutes. I would definitely recommend Sears Appliance to anyone. I gave my technician a 5 star rating, but he deserved a 10.
Customer service response - Thank you for your positive feedback, Charmaine! We're thrilled to hear the technician provided courteous and professional service and resolved the issue with your refrigerator so quickly.
Sears Home Services on May 29, 2025
JTNL J
Excellent timely professional service.
Customer service response - Thank you for your positive feedback! We're glad to hear you were pleased with our timely and professional service.
Sears Home Services on May 29, 2025
Will W
Kyle is professional and does a great job fixing our appliances. Thank you.
Customer service response - Thank you for your positive feedback, Will! We're glad to hear Kyle provided professional service and did a great job with your appliances.
Sears Home Services on May 28, 2025
Gary P
Tyler is knowledgeable, courteous, efficient, reliable and informative. One of the best technicians we’ve ever had, and with a Samsung fridge, we’ve had plenty.
Customer service response - Thank you for your positive feedback, Gary! We're glad to hear Tyler provided you with such excellent service for your Samsung fridge.
Sears Home Services on May 22, 2025
Jimmy (
Great job!
Customer service response - Thank you for your positive feedback, Jimmy! We're glad to hear you were pleased with our service.
Sears Home Services on May 21, 2025
BARBARA D
Tyler arrived on time. He very informative about the problem of our washing machine.
Customer service response - Thank you for your positive feedback, Barbara! We're glad to hear Tyler was punctual and informative about your washing machine issue.
Sears Home Services on May 13, 2025
Robin W
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 07, 2025
Cathy S
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 07, 2025
Thomas D
Very professional. His first visit he discovered more problems than originally thought. Ordered the parts and came today to complete the work. Cleaned up when he finished. We are very pleased.
Customer service response - Thank you for your positive feedback, Thomas! We're glad to hear the technician was professional and thorough in addressing the issues with your appliance.
Sears Home Services on April 28, 2025
Randy S
The technician came in and took care of the problem quickly and efficiently. The only problem with Sears is they give you an eight to five window and it's just ridiculous to sit around your house all day and not know when they're coming. Even the darn cable companies give you an eight to noon or a 1:00 to 5:00 window but not Sears. The technician does contact you about an hour before he gets here but you never can be too far away. That would be my only complaint
Customer service response - Thank you for your feedback, Randy! We're glad to hear the technician resolved the issue efficiently. We appreciate your input on the scheduling window and will work on improving it.
Sears Home Services on April 24, 2025
