1315 N Norwood St Reviews

Kyle was very professional, seasoned technician! As for the company he works for "0" As they declined to honor the extension warranty I paid nearly $200.00 for. It was determined that it was not economical to repair the washer. But Kyle was a true professional!!!

I previously posted a message, now I choose to delete it.... The part I needed was sent promptly to me, I installed and all is well!!

He was very nice and was training someone. But they did not fix problem water is still pouring on my shelves in refrigerator. My food items are getting wet!

The service man was fine on both visits he made. However, the constant text messages were a bother and we had to wait all day for both visits, from 8:00 until about 4:30. Couldn't his visits be scheduled for 8:00 to 12:00 or 1:00 to 5:00? Also the bill for parts and service was very high.

He did not want to speak at first and one of the burners didn't work. My appointment was reschedule twice

Customer service dealing with chat line and call center was the absolute worst experience ever. I wouldn't recommend at all! The technician who came to pur home to fix our Dishwasher was outstanding! He was very professional and kind! He need to open his own business!

It is a Sears product, but Sears doesn't have parts for thier equipment. I feel like it was simply an exercise in "please by a warranty from us". Everyone I spoke with was pleasant and personable, but that doesn't fix anything. So now, I am down $240 for nothing. When Sears sees this review and says to contact them, just go ahead and refund my money and we will call it even. Wasted 3 days in this and my tenant is still in the position. Thanks.

Started repair in March.A part was ordered repairman was due early April. Part came the week after.Many calls later each time I told them part arrived.Early May I fixed it my self. I started telling them I no longer needed repairman. They kept telling me repairman coming.I advised them I was no longer at my residence I was away for summer.

Sears has the company sent out by my home warranty plan. But only was I completely boxed in for appointment time (8am-3pm Requiring you to take an entire day off for the service) The first time I did so it was just Before noon and my appointment was canceled without any notice even though I had been waiting since 8am. Full day of work taken off and wasted. The second attempt to schedule service the technician did not arrive until after 3 PM. There’s no customer service number that connects you to a live person. You’re literally at the Mercy of an AI assistant. Stuck wondering if a technician is actually going to show up. Do not recommend