1315 N Norwood St Reviews

Still need another visit, Middle drawer on refrigerator not working, Was Advised by Tod repair person that wire to drawer was damaged with the repair today and he’s coming back with parts to replace it, then I could give a better idea of the service, but what I think of it

I shared photos/make/model info of issue with my dryer so the technician could come prepared to fix as it was the dryer knob and timer that had stopped out. Technician told us they do not carry parts, so The service call was completely worthless and then they quoted us double the price for the part than what is showing at online retailers.

May 28 Tech Todd arrived. Price was out of my means. Cancelled schedule. 1 1/2 weeks later I decided to have tech return. Tech Todd diagnosed the issue was a control panel. He ordered parts they arrives a few days later. Tech Janes M. Came to install The panel and electronic board. James M. Said the problem is the heating element not the control panel. I had received a replacement heating element and James installed it. This did not solve the problem again. when this issue was not resolved, I called it in and Todd came back in a few days later and the parts that he ordered were not here so he couldn’t do a repair job. He did recommend running the dishwasher and run it with the load. If that doesn’t work, I should call back for a service Call once again. I’ve been charged for all this stuff. I did receive a credit $300 for the other control panel that was supposedly ordered. I was told to wait 30 days then it will not cost me anything in parts or labor. I kind of doubt it with the track record for this repair, but I’m following what they’re asking me to do. It certainly hope I get some more cash back instead of repaying for every time a tech walks in the door.

Todd did not show up yet sent me a receipt for services that said I had accepted which I did NOT!! There was even a signature on the receipt which was NOT mine!! Seriously. Show some professionalism!!

No body came to my house. My appointment has been canceled 4 times with no courtesy call. After the fact. This is the worst service i have ever witnessed from Sears. This has never happened before. I am highly upset. And my dishwasher is still broken. I rescheduled the next appointment for March 24, after another no show by your staff. Unsatisfactory.

Do not use this service ever… they are incompetent, infuriating and it took 8 parts and 4 appointments to replace a control panel in an oven. It is impossible to speak to an actual agent and when you finally get one they lie and and disconnect you.

First off, this location no longer exists. There is no storefront, which has made customer service (which is lacking deeply) very difficult. I first requested Sears servicing for my Frigidaire appliance in March, and the technician was kind and seemingly knowledgeable. After the repair, the tech suggested that I purchase the Sears Homes Services warranty plan, and I did. My thought was that he did such a fine job with my fridge, why not purchase added protection for all of my appliances? BIG MISTAKE! (I also learned that the techs may be getting a kickback, but I do not know this for sure). I subsequently had to request servicing under the warranty plan, and it was a nightmare! For two months I have had multiple rescheduled appointments due to missed or cancelled service visits – on Sears’ part, not mine. Last week, I had 3 reschedules! Also, the online scheduling system is not very intuitive. And the customer support is extremely lacking in support - it is an outsourced call center full of people who can do little but follow a script, put in service orders (that never truly go anywhere), and promise calls from management that never happen. I have been nothing short of disappointed and frustrated with this whole ordeal. It feels like a scam. My only recourse is that I learned that I am not the only customer experiencing these issues - their Facebook page is riddled with stories like mine.

$350 for element and replace burnt wires that was ridiculous.. Then been asking for the worksheet on parts and labor for over a week,called him he said it should've been sent to my email... couple days later called sears had me on hold 20mins then I finally spoke with someone.. she told me it would be in my email in 72 hours.. never came.. So next time I text sears and while at the same time texting Technician every other day with no response... But Sears tell me the technician hasn't closed my account yet that's why they haven't sent it yet.. I told them they're looking real suspect and told them Good Day..

Technician is a 5, Sears customer service is a 1!!!

My refrigerator was running but wasn't freezing ice cream. When the technician finish with it, my refrigerator wasn't running at all. Now I'm without a refrigerator.