5302 Main St Reviews

Never could talk to live person. On virtual. Don’t waste your time

After waiting for 3 weeks for my appointment time to arrive and for Sears to show up between 8am and 5pm on July 21st to repair my washer, I received a text at 7:15pm that said due to unforeseen circumstances, the technician was not going to make the appointment. They wanted me to reschedule to the next available time that was August 18. The text was from an AI, but I engaged him anyways! After 15 minutes, AI fellow assured me my concern would me addressed with the appropriate team. At 5 am I received a text that stated I needed to reschedule my appointment. Expecting the same August 18th date, I opened the link to find a new date of July 23. Still 8am to 5pm. The technician did arrive at 4:15 and quickly installed the parts they had ordered for the washer. It's still a mystery to me why when you can't make a scheduled appointment, why aren't they first in line on the next day? I mean everyone gets the 8am to 5pm time frame, so putting the tail end of one day at the beginning of the next should not be an issue. And certainly shouldn't take a 1/2 hour complaint to an AI to get some kind of resolution. Sears really needs to examine their customer service policies and start thinking about their customers before they lose this part of their business too.

Worst service ever! Got delayed 5 times over 45 days. Service was placed through AHS. I will never recommend Sears for any service. Go elsewhere.

They didn’t repair the problem. Service tech refused to replace door gasket !!! Condensation still leaking in the floor. This is the third identical fridge I have had, never had this problem.

They never showed up or called to say they couldn’t keep the appointment. I waited all day. You can’t talk to a real person, it’s Al AI generated.

I don’t see how they can call this a service department. It must be run by children. I called and made an appointment to have a repair done telling them exactly what I needed sending them the model numbers, which is only a gasket for the freezer section of my refrigerator Now after taking two days off work because they canceled at 3 pm the first day A repair man calls asking me what the problem is with my refrigerator says he is 30 minutes out, but he has no gaskets on his truck and will have to charge $119 for a diagnostic visit then have to return with the part and install it, which was originally supposed to be $330 out the door i’m already out $300 from missing two days of work now and by the time they would do this repair it would be nearly $400 on top of that. This is ridiculous. I’ve never had such bad service from any company. stay away from these folks if at all possible. And now I can’t even get a live person on the phone to explain my situation to terrible terrible terrible service

This new Refrugerator (one year old) has tripped my stand-alone circut breaker at least three times. If I reset the breaker-the fridge runs properly for 3 or 4 months--then repeats the same problem. this time I lost hundreds of dollars worth of food I had to throw out and clean the interior. I have had my elecctric checked out by a great electrican-and my electric is perfect. the problem is with thr fridge. your tech said theyy have seen issuees like this before, a refrigerator ws replaced, and the samer problem happened again--so they do not want to replace the unit/ I do not want to lose hundreds of dollars of food, or have to keep cleaning the unit after that happens.UPDATE--THEY NEVER FIXED THE ISSUE BECAUSE THE INFORMATION FROM THE TECH'S LAPTOP HE HOOKED UP THE THAT REFRIGERATOR SAID NOTHING WAS WRONG--EVEN THOUGH THE FREEZER AND REFRIGERATOR WERE AT ALMOST 70 degrees for a week before they finiallt got there for my emertency. The big box store where we had purchased the unit with a new unir for their cost, so my warranty for the unit didn;t do anything for me because of the tech report and what his report said. this is July 25, 2025 i just sw this email in my old laptop today. my new frididare we bought works just fine

Sears came out and diagnosed the problem. The tech charged $129. He told us to wait to see if the ice maker started to work again. It didn't. I called to have him come back again to replace the ice maker. I was given a 8:00am to 5:00 pm appt. I waited all day and at about 5:30 I got a call from the tech telling me they didn't have the parts yet. He asked me for the model number and wanted me to pay them up front for the work which had not been done yet. I told him that I would only pay after the work was done. He contacted his superior, and was told that he was correct. I told him that I would never pay for a job that had not been completed, and that their policy was ridiculous. Needless to say I canceled the job and will never do business with sears again. I thought the sears was a reputable company, but I have now changed my mind. If I could give them zero stars, I would.

Problem with spin cycle still exists.

The technician was well trained, personable and very effective! HOWEVER, the Sears process for finding our parts is horrible and inefficient!! We were without our dishwasher for around 6 weeks. When speaking to one rep, he indicated we would be getting a dishwasher replacement approval within 3 days! That time came and was told we had to wait another week! Then on Wed of the week we were suppose to have approval for a replacement, the part magically appears! Am very unhappy with the process and probably will not renew next time!