5302 Main St Reviews

Not helpful, excuses instead of repairs, made statements on report untrue. Was not supportive at all

Sears was chosen by my warranty company to fix my stove. Sadly, the wrong part was installed and was not replaced until weeks later. When a second problem arose, one of the two new parts were ordered incorrectly so once again I have to wait for that to come in. Regards customer service- the first technician was very apathetic and annoyed when I asked if the problem I was having was common and if he had any recommendations for a new stove. He limited his answers to one word. He was also the one that installed the wrong part. The second technician was nicer and more helpful which I appreciated but he was the one that ordered the wrong part for the second issue. The one positive thing I suppose was the ease of rescheduling and the reminders about the appointment. If I had a choice, I would not use Sears service again unfortunately.

Had 2 apts scheduled with AI. Both were cancelled last minute. Cant speak with a human. Its been 2 weeks.

Waited 3 days for service. Stayed home and missed work and then the company after 7 pm tells me they can’t come out and the service tech is no longer available and there’s no one in my area. I live in a very very populated place. There’s a reason they went out of business and they suck. Nothing but ai response garbage and excuses for employees actions.

Got scheduled to have someone check out my leaking washing machine between 1pm-4pm. AI phone agent calls me the day of telling me the technician is not going to be there on time and is looking to be more like 5pm-7pm and ask me if that's okay. I say yes and the AI phone agent continues to call me with the same message asking for my confirmation which I continue to confirm that it's okay. 7pm rolls around and no one is here. I go check the status of my service request and it says they were unable to fulfill the request at the scheduled time and are asking my to reschedule a week out. It also looks like my confirmations never got through and my appointment time still looked like 1-4pm which indicates to me these guys haven't figured out the kinks of their AI systems. Just hire real people.

Took 4 times to show up

Our second tech was great in spite of the company he works for. Sears, however, is a case study on A.I. fails - weeks of delays, no-shows, poor communication, and zero customer service. Comically Ironic Update: The number provided by the response bot below is [drum roll] also an AI bot! After following all the prompts, I was again ultimately told there are no live agents.

Totally over scheduled their day and never honored the appointment I made 5 days ago. Do not use if you have a one day window like I did today. Drove 2 1/2 hours to the beach to make sure I was here and waited 8 hours at the house for them only to have to start over with another vendor. Washing machine repair.

3 service appointments and still refrigerator is not repaired

This ended up being one of the biggest goat rodeos I’ve ever gone through. Sears was contracted to repair my cooktop by my home warranty company. They do not offer any possibility of dealing with a human for scheduling. It is 100% driven by an AI bot. I got scheduled for service 5 different times (And the only timeframe they will offer is between 8-5 so you sit and wait ALL day). You get 20 texts and emails reminding you of your appointment, but the NO ONE shows up. At the end of the day you get new texts saying they are rescheduling, and pick a new day/time. It is ALWAYS another two weeks out or more. My first appointment was scheduled for Dec 5. They finally got it fixed on Feb 20! Deplorable service. All of above said - Kyle, the actual tech was terrific. None of the issues were his fault. It is all due to the stupid useless AI bot that runs to process. If you are thinking about using these folks my advice is RUN, not walk to someone else!