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5302 Main St Reviews
Read reviews from customers who used our services at 5302 Main St
Total reviews
395
Average Rating
4.5/5
Thomas R,
Customer service response - Thanks for the great rating, Thomas! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1787333379781
Christopher was pleasant and informative. I did not like the AI scheduling process because it told me Monday 9:00am was available but changed it to that afternoon.. Then AI asked me to reschedule so I selected Wednesday. Then AI came back and notified me that Tuesday was available. There was too many changes in appt time that it was frustrating.
Linda E,
Customer service response - Thank you for your feedback, Linda. We're glad Christopher was pleasant and informative and apologize for the scheduling frustrations; we appreciate your input on improving our process.
Sears Home Services on 1786107449100
Gail M,
Customer service response - Thanks for the great rating, Gail! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1765330795597
Kyle is a professional. Courteous and efficient. I have more of an issue with appointment scheduling. An 8am/3pm window is vague. On the day of the appointment, the tech’s estimated arrival time keeps changing. I realize that techs might encounter issues but when they are delayed beyond the maximum time it causes the need to reschedule. I asked for an early morning appointment and the tech arrived at 2:07. Frustrating!
Ellen K,
Customer service response - Thank you for the 4-star review, Ellen! We're glad to hear Kyle was professional, courteous, and efficient. We apologize for the scheduling issues and appreciate your feedback on improving the appointment process.
Sears Home Services on 1764908331490
Excellent
Michael O,
Customer service response - Thank you for the 4-star review, Michael! We're glad to hear you had an excellent experience.
Sears Home Services on 1763598401425
yovanny J,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1758161353304
This repair went very smoothly, was even able to get it scheduled a few days earlier than thought as parts came in early. Thank you
Cindy T,
Customer service response - Thank you for the 4-star review, Cindy! We're glad to hear the repair went smoothly and that we could schedule it earlier than expected.
Sears Home Services on 1742955950347
Gabriel was very professional. However I knew what was wrong and spent $100 to have him say better off buying new. Someone could have given me an estimate over the phone and I would have canceled service call.
Robert D,
Customer service response - Thank you for your feedback, Robert. We're glad to hear Gabriel was professional, and we apologize for any inconvenience regarding the service call.
Sears Home Services on 1742955941288
On time, efficient, and polite. Took three weeks to get this done. So happy it's over. Now waiting on the ice to form.
Julia D,
Customer service response - Thank you for the review, Julia! We're glad to hear our service was on time, efficient, and polite, and we appreciate your patience during the process.
Sears Home Services on 1733908240756
We are pleased with the technicians and the service we received.
Flora S,
Customer service response - Thank you for the positive review! We're glad to hear you were pleased with our technicians and the service provided.
Sears Home Services on 1726786771503
