5302 Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Cindy T
This repair went very smoothly, was even able to get it scheduled a few days earlier than thought as parts came in early. Thank you
Customer service response - Thank you for the 4-star review, Cindy! We're glad to hear the repair went smoothly and that we could schedule it earlier than expected.
Sears Home Services on March 25, 2025
Robert D
Gabriel was very professional. However I knew what was wrong and spent $100 to have him say better off buying new. Someone could have given me an estimate over the phone and I would have canceled service call.
Customer service response - Thank you for your feedback, Robert. We're glad to hear Gabriel was professional, and we apologize for any inconvenience regarding the service call.
Sears Home Services on March 25, 2025
Julia D
On time, efficient, and polite. Took three weeks to get this done. So happy it's over. Now waiting on the ice to form.
Customer service response - Thank you for the review, Julia! We're glad to hear our service was on time, efficient, and polite, and we appreciate your patience during the process.
Sears Home Services on December 11, 2024
Flora S
We are pleased with the technicians and the service we received.
Customer service response - Thank you for the positive review! We're glad to hear you were pleased with our technicians and the service provided.
Sears Home Services on September 19, 2024
Bill B
Customer service response - Thank you for the 4-star rating, Bill! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on September 10, 2024
Onsy F
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on August 13, 2024
Mary K
Marilyn W
Ben service was fine. Hence the four stars. But for everything else I give zero stars. So we thought washer was fixed until the next day when we tried to use washer and it did same thing he was supposed to fix. Had to reschedule and we were told they had to order original parts to fix not generic which Ben used.. So now we are two and a half weeks without washer. The worse thing is we received parts and they are sitting here. So when we try and contact someone to let them know and maybe they could move repair up, we can't speak to anyone and the recording says our parts haven't shipped yet!!!! This is really poor service!
Customer service response - We apologize for the inconvenience and frustration you've experienced with the parts issue and the lack of communication. Thank being patient with us and providing this feedback; we're committed to resolving your issue promptly.
Sears Home Services on July 15, 2024
James F
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on March 12, 2024
Charles N
Service tech was very friendly and knowledgeable .
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about our friendly and knowledgeable service technician. We strive to provide the best service possible for all our customers.
Sears Home Services on January 30, 2024
