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5302 Main St Reviews
Read reviews from customers who used our services at 5302 Main St
Total reviews
395
Average Rating
4.5/5
Very very poorly. You have to keep having them to come fix the same problem over and over again. And still have issues
Renee H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716884253347
Sears app repair was chosen by my home warranty company. 4 service calls later (2 of which I waited all day . Only to get calls at the very end of the day to say they wouldn't make it. After taking off work and waiting all day!) I have rescheduled twice now for the 29th of May for them to to reschedule it themselves to an earlier date. The phone number they text you is defunct. Do not trust is sears for your service. They will waste your time and money . The app will lie to you about arrival times and they never show.
Tammy D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1715821981816
I don’t normally like to leave bad reviews, but I feel like this is the only way to be heard, sadly. Sears Home Services was the choice of my home warranty, which I’m considering cancelling. We had 2 issues related to microwave/range combo, which we had to pay for 2 service calls…ok, no big deal. The first call, the technician Sears sent to my home argued with both me and my wife and also refused to move the range, stating that we would have to move it ourselves. He upset my wife horribly, so we requested they not send that technician to our home again. Next call went fine, different tech, so we were good to go. Parts needed to be ordered, so another service call was in order. This time…back to the bad tech who argued with us. I tried all morning to contact someone at Sears to stop it, to no avail. Their call system is horribly inefficient, sending you overseas where they do not understand you or get the details correct. There is no way to get connected with the local service center or anyone stateside. Absolutely abysmal. Despite my efforts, the tech arrived and we refused the service call. He would not stop calling or banging on our door…for about 10 minutes. This is terrible service. Our range is still not fixed.
Drew J,
Customer service response - Thank you for taking the time to bring this to our attention, Drew. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1709776537820
He did not fix the problem, he did not check the belts or inside of the machine. Very disappointed!
jackie R,
Customer service response - Thank you for taking the time to bring this to our attention, jackie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705480777784
