175 Freedom Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Teri H
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on January 18, 2024
Virgil C
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on January 16, 2024
Maralee H
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on January 16, 2024
Stacey F
Very quick with repair once parts were received. But he left all the packing and old parts for me to try to dispose of. It's too large for regular can and will need me to take a trip to the dump.
Customer service response - Thank you for your feedback, Stacey. We apologize for the inconvenience with the disposal of packing and old parts. Please contact us directly if you need further assistance.
Sears Home Services on June 04, 2025
Jewel D
The technician was fine, nice guy, had no problems geting on to base but after he left the same error code came up so it's still not fixed
Customer service response - Thank you for your feedback, Jewel. We're sorry to hear that the issue persists and encourage you to contact us directly so we can resolve this for you.
Sears Home Services on September 02, 2024
Owyn S
Technician changed part then said it won’t fix the problem. So why did I pay for a service if it’s not fixed. I wish to cancel my membership to sears home service
Customer service response - We apologize for the inconvenience, Owyn. Please contact us directly to discuss your concerns and assist with your membership cancellation.
Sears Home Services on May 14, 2025
Douglas E
Customer service response - Hi Douglas, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on July 05, 2024
juniorjavier F
The technician did not showed up after providing proper address. No calls were received from technician. Do I need to reschedule?
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 22, 2025
William C
So I have not been served. You went to the wrong address, despite the fact that corrected it online to my current address. Maybe if someone live would contact me instead of A. I. This would not have happened
Customer service response - We apologize for the trouble you've faced, William. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 07, 2025
Joseph J
I called sears at 1 pm and was told that a worker would be at my home anytime from 1 - 5 pm to work on my dishwasher. I was also told I would get a text about the information regarding the repair request. I called again at 2:30 pm and was told that my appointment was confirmed for today, yet I still did not get a text, I was told to go online to check out my appointment info, but I couldn’t do that because I would need my order number which would be sent in a text. 3:30 I call again and was told my appointment is confirmed for today. 4:20 i call again and am told that my technician has cancelled. I call again and speak to someone else, and am told I was never given a technician. Worst customer service of my life. I wasted half a day, and my dishwasher is still broken and beeping.
Customer service response - We apologize for the trouble you've faced, Joseph. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 21, 2024
