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175 Freedom Way Reviews
Read reviews from customers who used our services at 175 Freedom Way
Total reviews
90
Average Rating
4.3/5
Fast, professional service. Excellent job!
Phil P,
Customer service response - Thank you for your feedback, Phil! We're glad to hear you were pleased with the fast and professional service.
Sears Home Services on 1793806382517
The technician quickly diagnosed and repaired my ice maker. All the virtual calls,etc for scheduling were confused on the time he would arrive. I got a text about noon that said he would get here between 750 and 830 AM, an impossibility.
Jerry J,
Customer service response - Thank you for your feedback, Jerry! We're glad to hear the technician quickly diagnosed and repaired your ice maker, and we apologize for the scheduling confusion.
Sears Home Services on 1793735104908
Bruce G,
Customer service response - Thank you for the amazing 5-star review, Bruce! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1792420282004
Technician put in new icemaker. Noted water has pooled at the bottom of the freezer. Need to thaw out and electrician return to flush the water line. Excellent service and attention to detail. Many thanks Susan
Susan B,
Customer service response - Thank you for your feedback, Susan! We're glad to hear you received excellent service and attention to detail with your icemaker installation.
Sears Home Services on 1792168314210
Arrived on time. Very friendly and efficient. Cost to fix was not worth it so i thanked the technician and he was just as friendly hearing no as he was when he showed up.
Alyssa M,
Customer service response - Thank you for your feedback, Alyssa! We're glad to hear the technician was friendly and efficient, and we appreciate your understanding regarding the repair cost.
Sears Home Services on 1791377903084
My service man that came out and fixed our dryer did a very good job and was very patient and answered all questions we had for him when he came out both times.
Christina C,
Customer service response - Thank you for your feedback, Christina! We're glad to hear the service man did a good job, was patient, and answered all your questions during both visits.
Sears Home Services on 1789092217841
Michelle,
Customer service response - Thank you for the amazing 5-star review, Michelle! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1788893929589
Donald B,
Customer service response - Thank you for the amazing 5-star review, Donald! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1788375699700
Philip was on time, super professional, and knows what he is doing. Excellent customer service and he fixed it!
Tricia K,
Customer service response - Thank you for your feedback, Tricia! We're glad to hear Philip was on time, professional, and provided excellent customer service while fixing the issue.
Sears Home Services on 1788278795145
Todd was right on time and knew exactly what to do to service filter and ice maker issues. He was very pleasant.
J. R,
Customer service response - Thank you for your feedback, J. Roberson! We're glad to hear Todd was punctual, knowledgeable, and pleasant while servicing your filter and ice maker issues.
Sears Home Services on 1784118152699
Phillip, the Sears technician that worked on my washing machine was great. The overall Sears service, not so much. Too much “AI” involvement. I would have liked to actually talk to a person for this repair. There were so many things an AI can’t do. It has a script, and if anything deviates from that script, it’s lost. There needs to be an actual person option
Keith B,
Customer service response - Thank you for your feedback, Keith! We're glad to hear Phillip was great with your washing machine repair. We appreciate your input on our communication system and will take it into consideration.
Sears Home Services on 1782263904873
Very good service the technician was very knowledgable showed up on time and did the repair. He also gave some information on how to better take care of my machine in the future! Outstanding service!
Marcella B,
Customer service response - Thank you for your feedback, Marcella! We're glad to hear the technician was knowledgeable, punctual, and provided outstanding service with helpful maintenance tips.
Sears Home Services on 1781403723987
Phillip was absolutely amazing! He arrived early got the job quick and was excellent! Absolute professional. Thank you so much!
Leah S,
Customer service response - Thank you for your feedback, Leah! We're glad to hear Phillip was amazing, professional, and efficient in completing the job.
Sears Home Services on 1779829528762
Very knowledgeable, finally got the icemaker fixed after 3 visits by a different company
Susan G,
Customer service response - Thank you for your kind words, Susan. We're happy to hear our team was able to fix your icemaker successfully!
Sears Home Services on 1774313125523
Phillip was knowlegable and professional. He explained what the problem was. I did end up buying a new clothers dryer instead of spending money to have it repaired.... I bought it Lowe's home to match my washing machine.
Carolyn C,
Customer service response - Thank you for your kind words about Phillip's knowledge and professionalism, Carolyn. We're glad he could assist you in making an informed decision!
Sears Home Services on 1773964124050
Todd came on time and was able to fix a complex problem with my ice cube maker in 30 minutes. I would highly recommend Sears and Todd for all appliance issues.
Mark G,
Customer service response - Thank you so much for the 5-star rating, Mark! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1773275457236
Excellent service. Fast repair. The washer is working like new. Mr Mike is very professional and good at his job.
David M,
Customer service response - Thank you for your kind words about Mike's professionalism and the fast repair, David. We're happy to hear your washer is working like new!
Sears Home Services on 1772419666136
Very informative and polite.
Laura P,
Customer service response - Thank you for your kind words, Laura. We're happy to hear you found our service informative and polite!
Sears Home Services on 1771459253469
Great service technician...very knowledgeable and friendly
Nancy P,
Customer service response - Thank you for your kind words about our service technician's knowledge and friendliness, Nancy. We're glad you had a positive experience!
Sears Home Services on 1769997190002
Kristi T,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1768881019375
Kenneth L,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1762820287754
Mike was phenomenal! He showed up on time, was extremely professional, knew exactly what to do, did it quickly and efficiently, explained to my wife and I what was wrong and what the resolution was, and also shared an immense array of wisdom for how to proactively maintain our equipment to lengthen its lifespan as much as possible. Well done, Mike! We appreciate you, Sir!
Justin M,
Customer service response - Thank you for your kind words about Mike's professionalism and expertise, Justin. We're thrilled to hear you had such a positive experience and appreciate his advice on maintaining your equipment!
Sears Home Services on 1759715379121
On time and finished quickly.
Julius G,
Customer service response - Thank you for your feedback, Julius. We're glad to hear you were pleased with the prompt and efficient service!
Sears Home Services on 1755659011787
Maggie B,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1755132163944
Once again, Michael was our technician and he did an outstanding! On time, professional and courteous, he resolved our issue quickly and efficiently. When we need a repair, we'll wait until we get Sears to come do the job!
Richard L,
Customer service response - Thank you for your kind words about Michael's professionalism and efficiency, Richard. We're glad he could resolve your issue quickly!
Sears Home Services on 1750982001338
