175 Freedom Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Teri H
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on January 18, 2024
Virgil C
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on January 16, 2024
Maralee H
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on January 16, 2024
Jewel D
The technician was fine, nice guy, had no problems geting on to base but after he left the same error code came up so it's still not fixed
Customer service response - Thank you for your feedback, Jewel. We're sorry to hear that the issue persists and encourage you to contact us directly so we can resolve this for you.
Sears Home Services on September 02, 2024
Owyn S
Technician changed part then said it won’t fix the problem. So why did I pay for a service if it’s not fixed. I wish to cancel my membership to sears home service
Customer service response - We apologize for the inconvenience, Owyn. Please contact us directly to discuss your concerns and assist with your membership cancellation.
Sears Home Services on May 14, 2025
Douglas E
Customer service response - Hi Douglas, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on July 05, 2024
William C
So I have not been served. You went to the wrong address, despite the fact that corrected it online to my current address. Maybe if someone live would contact me instead of A. I. This would not have happened
Customer service response - We apologize for the trouble you've faced, William. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 07, 2025
Joseph J
I called sears at 1 pm and was told that a worker would be at my home anytime from 1 - 5 pm to work on my dishwasher. I was also told I would get a text about the information regarding the repair request. I called again at 2:30 pm and was told that my appointment was confirmed for today, yet I still did not get a text, I was told to go online to check out my appointment info, but I couldn’t do that because I would need my order number which would be sent in a text. 3:30 I call again and was told my appointment is confirmed for today. 4:20 i call again and am told that my technician has cancelled. I call again and speak to someone else, and am told I was never given a technician. Worst customer service of my life. I wasted half a day, and my dishwasher is still broken and beeping.
Customer service response - We apologize for the trouble you've faced, Joseph. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 21, 2024
James L
Thomas N got my Dishwasher up and running. He is very personable and professional. I give him 5 Stars. This 1 star rating is for way that Sears Appliance Repair is being ran. I would love to actually have a conversation with the person who runs the company and has decision power. I have had previous problems with my Refrigerator and Washing Machine, which took almost 9 months to resolve. Sears was “the” Industry Titan that could be trusted to stand be their word. You can’t even get on the phone to talk to a supervisor to discuss an issue, you just get the run around. Update: Received the same canned answer by getting the website and the same run around phone number. If you were actually concerned about solving customer issues you would change the way business was being conducted and contact the customer to solve issues.
Customer service response - We apologize for the trouble you've faced, James. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 08, 2024
Dustin J
Well you need to update your info because I’ve drove around all over looking for you building and it’s just not there completely a waste of my time thanks for nothing
Customer service response - We apologize for the trouble you've faced, Dustin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 08, 2024
