175 Freedom Way Reviews

Very quick with repair once parts were received. But he left all the packing and old parts for me to try to dispose of. It's too large for regular can and will need me to take a trip to the dump.

The technician was fine, nice guy, had no problems geting on to base but after he left the same error code came up so it's still not fixed

Nice guy, did a good job, but wrong part had been ordered; he left without being able to complete repair and would not order correct part. Now we still have a broken dishwasher with no way to fix it.

Technician changed part then said it won’t fix the problem. So why did I pay for a service if it’s not fixed. I wish to cancel my membership to sears home service

We waited 3 1/2 days for him to show up. Not being able to leave our house 2 of those days because they gave us a window of tine he woukd show up (8 am to 8 pm) Then he told us the part is not even available. I think its a scam. Here 30 minutes, charges you $125 service call fee. Doesn't fix anything or give you options. Also, I will never buy another Samsung product again.

We needed our oven board replaced. Sears came out next day to evaluate. At this point in the repair process I was very impressed. The tech was very nice and professional. They ordered the part which was on back order from the manufacturer (shocker). Once the part arrived another appointment was scheduled. On the scheduled repair day NO ONE SHOWED UP! I need to add, we rearranged our schedule to be home just for this repair. Not one person, not one phone call, not one text, nothing. Here is when we learned there is no actual customer service number to call where you can speak to a person. It is all Ai. We went round and round with the prompts. Finally at 9pm the day of the appointment we get a text stating oh we are short on techs and need to reschedule. Well No-duh! We could've figured that out after waiting 16 hours for the repairman. Strike one. We were rescheduled and the earliest date available was two more weeks down the road. Strike two. You would've thought they would bump you to the front of the line seeing as we waited all day, but no that was not the case. Fun fact, the repair people want customers to give the repairman a one day notice if we aren't able to be home for the repair yet we were given ZERO notice for the repairman showing up at our house. Doesn't seem quite fair there. On the day of the second scheduled repair first estimated arrival time was 9:30 am, then it was delayed until 10:15am. They showed up 10:15 am and had the oven fixed within 10-15 minutes. Interesting fact I noticed: on the invoice the oven part was $278 and the labor was $203. So lets just say the labor was 15 minutes for simplicity' sake. That equates to $812 an hour in labor they are charging. Absolutely ridiculous for pulling an oven out, unscrewing the back, popping in a new touch pad. Our visit was covered by warranty, but had it not been I would've been pretty ticked. The servicemen that came out both times were great!! The issue is the TOTAL LACK OF COMMUNICATION from the company and inability to reach someone at customer service (I'm referring to an actual person answering the phone). Just be warned: if you use Sears Appliance Repair, be ready for some headaches and you might want to drink a gallon of chamomile tea beforehand to get you started on calming the nerves before the shit hits the fan.

The repair technician did a great job. I give him 5 stars. Overall, on the repair maybe 2-stars. In this two-month process, the tech was only the second human that I spoke with. The A.I. generated interface did not provide adequate situational awareness on repair parts delivery status nor on technician expected arrival status. I never received a contact message the night prior or the morning of the repair as expected from the website. I finally got a live person on the line late in the afternoon in order to try and get an expected arrival, and even that was not very accurate. The repair tech told me he wasn't contacted until after 3 pm that he was coming to my house and was only able to give me a 25-minute heads up that he was finally coming. It is unacceptable to expect customers to wait around for an 8 am - 5 pm repair window with no communication so that they can properly plan their day. Hire back some actual humans instead of expecting A.I. to do everything.

This is my first experience with this warranty company and I am not impressed. Makes me wish I stuck with my original company. Nearly two months since I first put in a request and I don’t believe it has been completed. After first service request it took nearly a month for Tech (Sears) to come. He is there for 10 minutes and says they sent the wrong part. He said he was ordering the “spinner”. Was rescheduled to come back two weeks later. Two weeks later on the day of the appointment at 11am I get a notification that the appointment was pushed for two weeks later (this makes two days of work I had to miss). Today the same tech comes out and puts the original parts that were present the first time and says “we’re all set”. I asked about the spinner and he says “oh yeah, well was ordered”. This is a month ago and it still has not arrived? He showed me how to put the spinner on if/when it arrives. So three days of work missed, and I still don’t know if this dishwasher is fixed. Something is broke with Sears! I am also not at all impressed with my new home warranty company.