344 Jacksonville Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
William B
Mike was Friendly and reliable, experienced and explains as he diagnosed, knowledgeable and knew what the repair cost of replacement parts before ordering.
Customer service response - Thank you for your review, William! We're glad to hear Mike was friendly, reliable, and knowledgeable in explaining the repair process and costs.
Sears Home Services on July 23, 2025
eric C
Michael was great very knowledgeable and described everything he found and what he was doing to fix it, very friendly and wonderful tech
Customer service response - Thank you for your review, Eric! We're glad to hear Michael was knowledgeable and friendly while explaining the repair process.
Sears Home Services on July 20, 2025
Raymond H
The guy was great explained to us tell us what we did. The day. Service guy was great because the app doesn’t help out. I rather talk to a person than a machine.
Customer service response - Thank you for your review, Raymond! We're glad to hear our service technician was helpful and informative. We appreciate your feedback on the app experience.
Sears Home Services on July 20, 2025
Katryce P
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on July 16, 2025
Michael A
Very kind and knowledgeable!
Customer service response - Thank you for your review, Michael! We're glad to hear you found our service kind and knowledgeable.
Sears Home Services on June 25, 2025
Robert N
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 25, 2025
Kathleen S
Todd was great! Fast friendly service and everything now in working order. No complaints at all about Todd. However, customer service with Sears is a nightmare. Totally AI with no way to connect with a living person! So if there’s a problem with ANYTHING well that’s just too bad for you. I would never want to deal with this again.
Customer service response - Thank you for your review, Kathleen! We're glad to hear Todd provided fast and friendly service. We apologize for the frustration with our customer service and appreciate your feedback.
Sears Home Services on June 22, 2025
Chris S
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 22, 2025
Ieisha F
Mike was very healthful and educated me on my washer and dryer combo
Customer service response - Thank you for your review, Ieisha! We're glad to hear Mike was helpful and informative about your washer and dryer combo.
Sears Home Services on June 15, 2025
Rodney B
Micheal was a professional and really knows his craft. I wish there were more guys like him in his profession.
Customer service response - Thank you for your review, Rodney! We're glad to hear Michael's professionalism and expertise made a positive impression.
Sears Home Services on June 12, 2025
