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344 Jacksonville Mall Reviews
Read reviews from customers who used our services at 344 Jacksonville Mall
Total reviews
235
Average Rating
4.6/5
Arrived on schedule. Knowledgeable. Repair completed in a timely manner. Would recommend. 2 additional comments: I'm not a big fan of AI (making the reservation) My daughter's name came through on this survey.........
Megan L,
Customer service response - Thank you for your feedback, Megan! We're glad to hear the repair was completed on schedule and efficiently, and we appreciate your recommendation and comments.
Sears Home Services on 1792783831332
Very efficient warranty service. Tech was great
Brent R,
Customer service response - Thank you for your feedback, Brent! We're glad to hear the warranty service was efficient and that the tech was great.
Sears Home Services on 1789755957476
Phillip was excellent. Totally professional & quite knowledgeable.
Howard L,
Customer service response - Thank you for your feedback, Howard! We're glad to hear Phillip was excellent, professional, and knowledgeable.
Sears Home Services on 1787232521372
Great technician!
Kianda A,
Customer service response - Thank you for your feedback, Kianda! We're glad to hear you were happy with the great service from our technician.
Sears Home Services on 1787156297775
Mr. Todd was very professional and prompt in diagnosing and repairing my refrigerator.
Barry A,
Customer service response - Thank you for your feedback, Barry! We're glad to hear Mr. Todd was professional and prompt in diagnosing and repairing your refrigerator.
Sears Home Services on 1786411814869
The Technician, Phillip, was extremely courteous and tactful in his duties. He was very helpful in the explanations of the dryer heating process. He was also very knowledgeable of the payment process.
Linda S,
Customer service response - Thank you for your feedback, Linda! We're glad to hear Phillip was courteous, tactful, and knowledgeable in explaining the dryer heating and payment processes.
Sears Home Services on 1785771918648
Phillip helped us and did a great job!
Alexandra N,
Customer service response - Thank you for your feedback, Alexandra! We're glad to hear Phillip did a great job.
Sears Home Services on 1785533655657
Great 1st experience. Technician was professional and answered all my questions. Definitely recommend.
Renee S,
Customer service response - Thank you for your feedback, Renee! We're glad to hear your first experience was great and that the technician was professional and informative.
Sears Home Services on 1784918822319
I really appreciated Phillip's help getting our dryer fixed. He knew exactly what was wrong, ordered the parts and installed them very quickly. Happy to report I've used the dryer several times since the repair and it's working better than before (previously the moisture sensor was faulty and clothes were still wet but now they're fully drying). Phillip also answered all of my questions professionally and was very respectful. I also liked that their communication system gave plenty of reminders, an estimated arrival window and then a more exact ETA with a text when the technician was on the way. I definitely recommend their service.
Cacie C,
Customer service response - Thank you for your feedback, Cacie! We're glad to hear Phillip provided excellent service and that your dryer is working better than before. We appreciate your recommendation and are pleased our communication system was helpful.
Sears Home Services on 1784912791182
Char B,
Customer service response - Thank you for the amazing 5-star review, Char! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784735844987
Phillip showed up on time and went right to work. He located the issue , ordered the part and came back promptly when it arrived. He fixed our washer and we are happy again.
m A,
Customer service response - Thank you for your feedback! We're glad to hear Phillip was punctual, efficient, and resolved the issue with your washer promptly.
Sears Home Services on 1784329718941
john M,
Customer service response - Thank you for the amazing 5-star review, John! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783487583129
Mrs W,
Customer service response - Thank you for the amazing 5-star review, Mrs. Wolfe! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1782772700039
As a technician he went right to the problem and then right to the repair. I mean he is a total pro! As a customer service guy he was courteous, flexible, and professional. I would love to have him in my home to fix my appliances again.
Al D,
Customer service response - Thank you for your feedback, Al! We're glad to hear you found our technician to be a total pro and appreciated his courteous and professional service.
Sears Home Services on 1781847067746
Yavonne B,
Customer service response - Thank you for the amazing 5-star review, Yavonne! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781812510782
Very knowledgable and professional.
Earl S,
Customer service response - Thank you for your feedback, Earl! We're glad to hear you found our service knowledgeable and professional.
Sears Home Services on 1781640230888
Very good and thorough.
God's P,
Customer service response - Thank you for your feedback! We're glad to hear you found the service very good and thorough.
Sears Home Services on 1781292392230
The repair man was very professional and knowledgeable thanks
willa S,
Customer service response - Thank you for your feedback, Willa! We're glad to hear the repair man was professional and knowledgeable.
Sears Home Services on 1781196608742
Phillip was very professional. Told me the problem and showed me the broken part. He also showed me the new part and price. He was great at explaining everything step by step. He was very patient with my mother and I. I had to translate everything and he was great at explaining everything to me. I could not have had a better experience with a technician. Very grateful!
Elizabeth M,
Customer service response - Thank you for your feedback, Elizabeth! We're glad to hear Phillip was professional, patient, and thorough in explaining everything to you and your mother.
Sears Home Services on 1781196157886
outstanding
Phyllis L,
Customer service response - Thank you for your feedback, Phyllis! We're glad to hear you had an outstanding experience.
Sears Home Services on 1780147888076
Phillip was on time, very courteous and respectful. He was very business like and entertained our questions which greatly helped us in deciding how to go forward. Kudo to you Phillip.
Glennor L,
Customer service response - Thank you for your feedback, Glennor! We're glad to hear Phillip was punctual, courteous, and helpful in addressing your questions.
Sears Home Services on 1779983702106
Phenomenal repair of our Maytag Washing Machine
Martin H,
Customer service response - Thank you for your feedback, Martin! We're glad to hear you had a phenomenal repair experience with your Maytag Washing Machine.
Sears Home Services on 1779532226420
Phillip was a great technician. He came in and fixed my issue as well as corrected the overcharge I received.
Roshun S,
Customer service response - Thank you for your feedback, Roshun! We're glad to hear Phillip was a great technician and resolved both your issue and the overcharge.
Sears Home Services on 1778612421099
Edward R,
Customer service response - Thank you for the amazing 5-star review, Edward! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777649205182
Knowledgeable,proficient efficient and courteous!
Kyle M,
Customer service response - Thank you for your feedback, Kyle! We're glad to hear you found our service knowledgeable, proficient, efficient, and courteous.
Sears Home Services on 1776886710231
