344 JACKSONVILLE MALL REPAIR REVIEWS
All reviews are from verified customers of Sears Home Services
Great Service!!
Matt was knowledgeable, professional, and polite. He quickly identified the problem, and when the parts came in he was able to install them and correct the issue in a timely manner. He was very personable and kept in contact with me throughout the whole process. Solid technician and quality service!
Justin F, Jacksonville, NC
Fridge repair
Matthew was excellent! Both times he was knowledgeable and wanted to ensure I was fully satisfied before closing the service call. Recommend Matthew highly
Stan P, Jacksonville, NC
Outstanding Service
Matthew was prompt, quick and kept me informed of the repair process. He went in-depth explaining the issue and the repair. It was obvious that he possesses extensive knowledge in the field but was able to break down the terms into a form that was easily understood. He did not try to push products on us or "up charge" the service. Matthew simply provided the most efficient fix while taking into consideration our situation. All of this was done with an attitude that was pleasing and compassionate. Matthew's love of his job shines through as does his kindness. An all around great experience not to mention he took the time to assure my 85 year old mother that she most certainly did nothing wrong and that was very special for us. This was a service call that was money well spent!
Pamela T, Jacksonville, NC
So pleased
Kudos to "Matt", the repairman who fixed our refrigerator. Matt was polite, very efficient, knowledgeable, and a true pleasure to have in our home. He cleaned up after his repair and was very respectable to us and our home. Thank you, Matt.
Richard C, Pks, NC
Michael is a super start
Outstanding work and communication
Estil M, Jacksonville, NC
Great Job!!!!
Ken was very professional, prompt and attentive to detail. Sears should be proud to have him representing their organization!!!
Jeff, Atlantic Bch, NC
Very Professional
Attention to detail. Personable. Answered all my questions thoroughly. Very pleased.
Armand E, Newport, NC
Squeaky dryer
He was great! Polite and fast :). Thank you again!
Shannel D, Swansboro, NC
GREAT!!
This is Michael's 2nd or 3rd time coming out for our washer. He is always helpful and informative in explaining the issue with my washer.
Stephen D, Jacksonville, NC
Dishwasher repair
Tyler gave me a call when he was on the way, and showed up promptly. Once I told him the problem he told me the process he was going to and possible explanation for the problem. He was very friendly, and quickly resolved the problem. He showed me exactly what it was, and showed me ways to help prevent it in the future, and help the machine function efficiently. I really appreciated the extra time and effort that he took to show me and talk me through it.
Tori H, Hampstead, NC
