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802-552-4364
344 Jacksonville Mall Reviews
Read reviews from customers who used our services at 344 Jacksonville Mall
Total reviews
217
Average Rating
4.6/5
Brent S,
Customer service response - A big thank you, Brent, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1707174376822
Rae B,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1707175597459
He was spot on with the problem very professional
Darrell E,
Customer service response - Thank you for your review, Darrell! We're glad to hear our technician was spot on with the problem and provided professional service.
Sears Home Services on 1772584489229
Jeremy H,
Customer service response - Hi Jeremy, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1768266553365
Today was great… because I got my washer fixed after 42 days! My last appt was a no show, no call, no nothing…. Def not looking forward to having to use it again. Rethinking American homeshield ….
daucer,
Customer service response - Thank you for your review, Daucer! We're glad your washer is fixed, but apologize for the previous inconvenience.
Sears Home Services on 1764727753653
He wasn't sure of himself when installing the parts
Motice H,
Customer service response - Thank you for your review, Motice! We appreciate your feedback and will ensure our technicians are confident and well-prepared for installations.
Sears Home Services on 1761532273179
Lenore B,
Customer service response - Thank you for awarding us a solid 4-star rating, Lenore! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1720499732500
The technician was very nice and quick. He checked the system in record time. I already knew nothing was wrong with my system because of having it serviced only a year ago. I wanted the air ducts checked. No such thing with Sears. The only problem I had was the technician just showed up at the house without any notification. I had just got up and saw the doorbell camera. Normally, no one has 8 to 12 hours to wait at the door for a service call. Technician didn't even show up for the first appointment a week earlier. So I waited around all day for nothing.
Avery T,
Customer service response - We're sorry for the miscommunication and inconvenience caused by the unexpected technician visit and appreciate your understanding regarding the service challenges. Thank you for your feedback.
Sears Home Services on 1716439082157
We had a repair scheduled for April 4. We knew what was wrong and what part was needed, but were told a repair person needed to come and assess. We fully understood that, and when he came, he ordered the part, told us it would be delivered the following Tues, and he would contact us to come replace it on Thurs. Needless to say, after paying for the repair visit and part, the part has still not shown up, nor have we heard from the repair person. My wife has tried calling, and it is nearly impossible to talk to an actual person and not a bot. So as it stands now, we are out around $380, and still have an issue with our stove. I would not recommend sears repair service to anyone at this time. The only reason I'm giving 2 stars is Tim, the repair person, was very nice and knowledgeable.
willie G,
Customer service response - Thank you, willie, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1713719750141
This was a difficult and unbelievable experience from Sear Repairs to get my appliance fixed. It took 4 times to finally get the repair completed. Two times no one showed up. I had to stay at home from 8:00 AM to 5:00 PM and again when they rescheduled, I had to wait for the same timeframe window. This is totally unacceptable. The times there were no showed, I received a text letting me know you are rescheduled. Very inconvenient after waiting all day! Personally not a very good experience! This was the worst experience after many years of Sears servicing my appliances. Overall the three different repairmen did an outstanding job and as well as their customer service. Something needs to make the process better.
Marcia M,
