Appointment Lookup
802-552-4364
344 Jacksonville Mall Reviews
Read reviews from customers who used our services at 344 Jacksonville Mall
Total reviews
217
Average Rating
4.6/5
Poor customer service. Would not use.
Jeffrey B,
Customer service response - We apologize for the trouble you've faced, Jeffrey. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1740700522905
The washer would work and getting an error code for electrical. After several visits and replacements over 6 months, the washer is now broke and needs replaced.
James P,
Customer service response - We apologize for the trouble you've faced, James. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722488187309
Abysmal service for military families. No one in customer service is helpful. Choose another company. The technicians are ok.
Jennifer R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721390834505
The appointment took 3 separate scheduled times to get completed. All for the actual repairs to take a total of maybe 5 minutes. The second appointment was rescheduled after no one showed up and it was determined that we were several people back on the list even with an appointment scheduled. Communication was incredibly weak and took way too much effort on my part just to get a clear decision on when the service would be completed. Also the time in which the service was to be completed continued to change until it was past 7pm when the technician finally came.
John B,
Customer service response - Thank you for taking the time to bring this to our attention, John. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1720771528917
Happy to be in Tim’s Sears Service zone. He always goes above and beyond the call of duty/service required.
Reggie P,
Customer service response - We're thrilled to hear you had such a great experience with Tim, our technician! Thanks for sharing this wonderful review with us.
Sears Home Services on 1710389859499
There is no Sears nearby. Need to up date the website.
Hollie W,
Customer service response - Hollie, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1707091323918
The technician that finally came to our home did an excellent job. However, this was the 5th time we were scheduled for an appointment and no one showed up or called. We were rescheduled time and time again. The journey started on 9/28/23, with parts ordered, received, and scheduled for installation on 10/6. The actual completion occurred on 10/30/23. Use at your own peril!
John H,
