703 N Berkeley Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Syene J
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on July 25, 2024
Charis C
Customer service response - Thank you so much for the fantastic 5-star rating, Charis! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 25, 2024
Anthony R
The technician did a great job repairing my lawn mower. Unfortunately I was not able to be home, so I arranged with him to leave it outside and he completed the work there. Thank you so much. On another note, I had a few issues with the scheduling office. Parts had to be ordered for my lawn mower and were received 3 days later. I arranged through them at least 3 times to have the technician come back out to complete the repairs on my lawn mower. I received 3 text messages and emails confirming each appointment. The appointments were cancelled each time without any notice to me. After each appointment passed without the technician showing I called to rescheduled and informed them each time after being asked that the parts had arrived, but for some reason their system was showing the parts hadn’t arrived. I was thankfully finally able to get that shorted out and the technician showed up as scheduled the forth time and completed the repairs. This process of scheduling really needs to be looked at and improved. I feel like if I hadn’t been forceful and more demanding during that last call, I might still be waiting for the technician to so. I would still use this service again and refer other people, but please give this a look. Thank you
Customer service response - We apologize for the inconveniences with scheduling and appreciate your patience and feedback to improve our services. Thank you for your willingness to recommend us despite the issues, and we're glad the technician was able to complete the repair satisfactorily.
Sears Home Services on July 09, 2024
James T
Prompt. Professional. Answered my many questions. Knowledgeable. Efficient. Even though he was unable to find an intermittent problem, he did give me some helpful tips to look out for in the future. Highly recommend!
Customer service response - Thank you for appreciating our dedication to service and for the high recommendation. We're always here to help with advice and assistance whenever you need it.
Sears Home Services on July 09, 2024
Brenda C
Customer service response - A big thank you, Brenda, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 08, 2024
chaunda W
Jonathan was very professional and knowledgeable on what my concerns were. He went above and beyond in fixing my refrigerator.
Customer service response - Thank you for your kind words! We're thrilled to hear Jonathan exceeded your expectations with your refrigerator repair.
Sears Home Services on July 03, 2024
Vandamme F
Customer service response - A big thank you, Vandamme, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 05, 2024
PACC T
Even though our stove was too old to find parts, Mike was professional, courteous and easy to work with. Thank you.
Customer service response - Thank you for recognizing Mike's professionalism and the quality of his service, even though we were unable to source parts for your old stove. Your feedback is greatly appreciated.
Sears Home Services on June 20, 2024
Clay P
Great attention to detail and punctuality. Kept me informed all the way through completion.
Customer service response - Thank you for acknowledging our dedication to detail and timely communication. We're glad to have met your expectations!
Sears Home Services on June 17, 2024
sw C
Fred called before hand to chat about my issue with my refrigerator. He was prompt, professional and courteous. Fred went the extra mile to retrieve the part that I needed. He first said the compressor had to be ordered but then he was able to get the compressor from a colleague. That was excellent for me, because it would have been a huge hassle without a refrigerator, icemaker and freezer. Fred made my day. It pays to have Sears Home warranty. Thanks so much!
Customer service response - We're thrilled to hear about your excellent experience with Fred and how quickly he resolved your refrigerator issue. Thank you for sharing your satisfaction with our service and for highlighting the benefits of the Sears Home Warranty.
Sears Home Services on June 13, 2024
