703 N Berkeley Blvd Reviews

Left water in the drawer and on the floor. Found screws and advised him of that before he left. He told me he went to the truck and got more and didn't. The entire front of my washer is about to come off. Called Sears out again and advised them that the washer is still leaking and the screws are missing AND THEY Are CHARGING ME ANOTHER $100 to come and fix what they could have fixed the day before. Same problem another $100!

Can not talk to an actual human when calling this company. Took 3 visits and a 2 month wait period to get our washer fixed and everytime the technician came something else went wrong with the washer and we had to wait another several weeks to have him come back out to fix the new problem. He said he had to wait for parts but parts were delivered 2 days after he ordered them and it took him 3 to 4 weeks to come back and install them. Then the washer leaked, then a electrical issue happened that was never a problem the first place. He claimed he didn't pull washer out to notice leak the first time he came. He came back 3 times and after he left something else broke on it. But when you call and explain to company you are stuck in an AI LOOP WITH NO HELP.

No diagnostics were done. Based off description of the problem that was included in the work order, I was told that I needed a user interface board that was no longer available and possibly a $2000 control panel. The tech may have touched the stove. Didn’t turn it on for visual verification. No tools. Did provide advise on purchasing a new oven and informed me about the tools I needed to disassemble user interface panel. As seen in the attached photos, the user interface panel will turn on right outer burner and all other burners but will not operate the right inner. The right inner burner stays on regardless. So, $129 for an opinion that I could have received over the telephone. I expected better.

Can't even speak to a person!

Ai only customer service agent. If a company won't even allow you to speak to a human I will not be doing business with them.

Very poor, fist the part ordered didn't work, then ordered a 2nd and sent to wrong address, ordered again and sent to wrong address. Been a month and still haven't fixed my washer and have to order it again, who knows we're it going to go to. It's been a month without being able to use washer. Don't use this company, there in competent and all excuses. Had to get a new washer since they took a month without repair of a part. Don't go with this company!!

Tech took entire 5 minutes to tell me the repair would be the cost of a new washer $800. Then he said will that $129 be check or card. I JUST GOT SCREWED!

The Sears technician gave me improper diagnostic which would have cost me over $950.00. I was informed that i had a crack water pan. The technician didn't investigate further to confirm. His termination only consists of removing the back panel and seeing the water in the pan and leaking. With a 2nd technician diagnostic findings turn out to be clog lines and not properly draining correct. Thanks to my 2nd technician i have saved over $729.89