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703 N Berkeley Blvd Reviews
Read reviews from customers who used our services at 703 N Berkeley Blvd
Total reviews
214
Average Rating
4.7/5
Hermanita H,
Customer service response - Hi Hermanita, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on 1721963647229
Left water in the drawer and on the floor. Found screws and advised him of that before he left. He told me he went to the truck and got more and didn't. The entire front of my washer is about to come off. Called Sears out again and advised them that the washer is still leaking and the screws are missing AND THEY Are CHARGING ME ANOTHER $100 to come and fix what they could have fixed the day before. Same problem another $100!
Hezekiah J,
Customer service response - We apologize for the trouble you've faced, Hezekiah. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1732080741001
Can't even speak to a person!
C J,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1763599197804
Ai only customer service agent. If a company won't even allow you to speak to a human I will not be doing business with them.
l0rd F,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1763430696394
Very poor, fist the part ordered didn't work, then ordered a 2nd and sent to wrong address, ordered again and sent to wrong address. Been a month and still haven't fixed my washer and have to order it again, who knows we're it going to go to. It's been a month without being able to use washer. Don't use this company, there in competent and all excuses. Had to get a new washer since they took a month without repair of a part. Don't go with this company!!
Wesley B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1762300807429
Tech took entire 5 minutes to tell me the repair would be the cost of a new washer $800. Then he said will that $129 be check or card. I JUST GOT SCREWED!
Kevin P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1754879309662
The Sears technician gave me improper diagnostic which would have cost me over $950.00. I was informed that i had a crack water pan. The technician didn't investigate further to confirm. His termination only consists of removing the back panel and seeing the water in the pan and leaking. With a 2nd technician diagnostic findings turn out to be clog lines and not properly draining correct. Thanks to my 2nd technician i have saved over $729.89
Tim B,
Customer service response - We apologize for the trouble you've faced, Tim. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753406503708
I’m not sure about the technician I never seen them after 2 appointments because apparently Lowe’s Protection Plan does not know the difference between a washer and a dryer 🤬And the service technician called two different weeks and stated there work order was for my washer so they never came.
Amanda H,
Customer service response - We apologize for the trouble you've faced, Amanda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745883755491
Didn’t even look at the washer but said it was fine, ok!! It leaks and is destroying my floor. Then he said get the floor fixed then they can look at it. No need dude. Hope my new home warranty insurance never send him back to my house. If I could give zero stars I would. Would not recommend 👎🏽
Danielle P,
Customer service response - We apologize for the trouble you've faced, Danielle. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723771642935
I was baffled that the service/ cleaning of my system would take less than ten minutes. I don’t understand why the foam was left in my system. I am not satisfied with this service. Now you will not replace my garbage disposal. You tomy money , one hundred dollars, without my consent. I have paid you twice for the same service and you still will not replace it. What will it take to get it replaced? I want it done today!!!!!
Sussie S,
Customer service response - Thank you for taking the time to bring this to our attention, Sussie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1718327871533
