Appointment Lookup
802-552-4364
703 N Berkeley Blvd Reviews
Read reviews from customers who used our services at 703 N Berkeley Blvd
Total reviews
214
Average Rating
4.7/5
The Sears technician gave me improper diagnostic which would have cost me over $950.00. I was informed that i had a crack water pan. The technician didn't investigate further to confirm. His termination only consists of removing the back panel and seeing the water in the pan and leaking. With a 2nd technician diagnostic findings turn out to be clog lines and not properly draining correct. Thanks to my 2nd technician i have saved over $729.89
Tim B,
Customer service response - We apologize for the trouble you've faced, Tim. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753406503708
I’m not sure about the technician I never seen them after 2 appointments because apparently Lowe’s Protection Plan does not know the difference between a washer and a dryer 🤬And the service technician called two different weeks and stated there work order was for my washer so they never came.
Amanda H,
Customer service response - We apologize for the trouble you've faced, Amanda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745883755491
Didn’t even look at the washer but said it was fine, ok!! It leaks and is destroying my floor. Then he said get the floor fixed then they can look at it. No need dude. Hope my new home warranty insurance never send him back to my house. If I could give zero stars I would. Would not recommend 👎🏽
Danielle P,
Customer service response - We apologize for the trouble you've faced, Danielle. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723771642935
I was baffled that the service/ cleaning of my system would take less than ten minutes. I don’t understand why the foam was left in my system. I am not satisfied with this service. Now you will not replace my garbage disposal. You tomy money , one hundred dollars, without my consent. I have paid you twice for the same service and you still will not replace it. What will it take to get it replaced? I want it done today!!!!!
Sussie S,
Customer service response - Thank you for taking the time to bring this to our attention, Sussie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1718327871533
When I scheduled the service call you asked for details of the serial and model number of the jenn air oven IT would have been decent of you to let me know that they no longer have parts that you can install. it would not have been necessary for a technician to come to my home and be charged 119.00 for him to say sorry we do not have the parts. What was the point to ask me ahead of time!! You are a scam!!
Elsy,
Customer service response - Thank you, Elsy, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1716884033164
He was great
Joseph P,
Just a warning. When you call this number, it’s not in Goldsboro. It’s a national call center, and the representative may have just been having a bad day, but she was pretty rude. If you’re trying to find someone local, this isn’t it.
Carrie S,
It was so bad that the technician had an attitude he did not fixed my refrigerator
Lucy J,
Customer service response - We apologize for the negative experience you had with our technician and for the inconvenience caused by the issue with your refrigerator. Thank you for bringing this to our attention, we will address the matter and make sure it does not happen again in the future.
Sears Home Services on 1707291407835
First I was giving a time frame of between 8am-5pm and they would let me know when on way. At 7:35am I received a text he was on way and at 8:00am I received text saying no one home and a link to reschedule. I met him on the road and stopped him and he did go back. I filled out online what the issue was that it wouldn’t get hot and to give model and serial number but when service man showed up he didn’t have parts to fix. Plus the quote that I was giving to replace a heating element was about $65 more than the price of a new dryer. Exact same dryer model but 4 yrs newer. I paid the $99 diagnostic fee told him thank you but estimate was ridiculous considering price of new one. I ordered part for $88 from manufacturer and saved $610. Service man was nice and professional but company has ridiculous pricing.
Brent M,
