3580 E Franklin Blvd Reviews

Our Tech William did a great job identifying the problem quickly once he arrived. He did not have the part and said it would be after the new year to repair a grandmother's oven and be unable to bake her Christmas cookies for the grand and great-grandkids. Luckily, I Googled the problem and pre-ordered all of the possible parts. This allowed him to complete the repairs and allow the Christmas cookies to be made. We purchased a Sears Protect service contract but could not use it because I scheduled the appointment online and not via the 800#, which was never communicated. The other issue was the original appointment was scheduled for a week earlier but was canceled just hours before the arrival time due to a tech issue. No effort was made to get an earlier appointment. I even asked for an early appointment on the rescheduled day, which was not honored. William was a great tech, and I would give him five stars. The process of scheduling, rescheduling, communications, and the Sears Protect is a Zero Star. The worst thing was how hard Sears made it to reach a real person who could help solve problems.

Took three appointments to finally learn that it will cost as much as a new unit. There was two no call no shows each time the appointment was rescheduled for two weeks out not sure how anyone would feel if they wait in line just to get to the front then told to go to the back of the line. Techs were great

Service techs that arrived had never worked on my Kitchenaid combo microwave and oven wall unit. I had to Google and show them where the interior light was located. The light was installed; however, the microwave will still shut off if the lower oven is in use. You have to stand and hold the door for it to run. Very disappointed and don't want to try to set more apps and waste my time waiting for techs to return