Appointment Lookup
802-552-4364
3580 E Franklin Blvd Reviews
Read reviews from customers who used our services at 3580 E Franklin Blvd
Total reviews
156
Average Rating
4.4/5
Our Service Tech, William, was fantastic! Went way over and above to help us get this issue resolved.
Guy E,
Customer service response - Thank you for your feedback, Guy! We're glad to hear William went above and beyond to help resolve your issue.
Sears Home Services on 1790178946079
Technician was friendly, explained the issue and fixed it quickly
Kim W,
Customer service response - Thank you for your feedback, Kim! We're glad to hear our technician was friendly, explained the issue clearly, and fixed it quickly.
Sears Home Services on 1790097117594
Jason was very professional and informative.
Jared N,
Customer service response - Thank you for your feedback, Jared! We're glad to hear Jason was professional and informative.
Sears Home Services on 1789080958148
Boris was professional, providing sound technical advice.
Wayne W,
Customer service response - Thank you for your feedback, Wayne! We're glad to hear Boris was professional and provided sound technical advice.
Sears Home Services on 1788700638354
Jason did an awesome job diagnosing the problem quickly and efficiently. It was a simple switch issue on my Easy Trap. Once I pushed the black button down, the system came on. So thank you Jason for bringing us back to the comfort zone during this extreme heat wave.
John M,
Customer service response - Thank you for your feedback, John! We're glad to hear Jason quickly and efficiently diagnosed the issue and helped restore your comfort during the heat wave.
Sears Home Services on 1788381768175
Michael G,
Customer service response - Thank you for the amazing 5-star review, Michael! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1787062283693
I am glad that we continue to pay our sears monthly repair contract. I have purchased sear products for 30 plus years.Our Service person Andrew is the most polite and on-time Service call person that Inhave ever dealt with. . He calls ahead, He makes his repairs and I like how He cleans up after his work is completed. I would like to see improvement on your automated system. I like that the parts are sent to the home, ready and available for the Service person. It is a long process to get to speak with a live agent.
Caroline R,
Customer service response - Thank you for your feedback, Caroline! We're glad to hear Andrew is polite, punctual, and thorough, but apologize for any inconvenience with the automated system.
Sears Home Services on 1786708853235
Tisha,
Customer service response - Thank you for the amazing 5-star review, Tisha! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1786252645291
Gary W,
Customer service response - Thank you for the amazing 5-star review, Gary! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785952229910
I was very impressed with Clement. He was punctual, professional, knowledgeable and explained every step of the process.
WILLIE F,
Customer service response - Thank you for your feedback, Willie! We're glad to hear Clement was punctual, professional, knowledgeable, and explained every step of the process.
Sears Home Services on 1785718330165
M J,
Customer service response - Thank you for the amazing 5-star review, M J! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785585198886
He did the job well and made recommendations for my dryer. Nice man.
Casandra D,
Customer service response - Thank you for your feedback, Casandra! We're glad to hear the job was done well and that you appreciated the recommendations for your dryer.
Sears Home Services on 1785157830325
Very personable and knowledgeable technician. Highly recommend.
Ryan G,
Customer service response - Thank you for your feedback, Ryan! We're glad to hear our technician was personable and knowledgeable, and we appreciate your recommendation.
Sears Home Services on 1781718978175
Andrew was awesome! The first technician who arrived could not diagnose the issue and ordered the wrong part. Andrew arrived for the second visit and came to the rescue and knew exactly what to do! Outstanding knowledge and expertise! Sears is fortune to have someone like Andrew! Please use him to train others!! Also wonderful customer service!
Linda O,
Customer service response - Thank you for your feedback, Linda! We're glad to hear Andrew provided outstanding knowledge and expertise, and we'll be sure to recognize his efforts.
Sears Home Services on 1781111703648
Technician quickly figured out the issue and resolved it. He was very patient and professional.
Mona P,
Customer service response - Thank you for your feedback, Mona! We're glad to hear the technician was quick, patient, and professional in resolving the issue.
Sears Home Services on 1779813041380
Hal B,
Customer service response - Thank you for the amazing 5-star review, Hal! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779114776082
Technician arrived on time, and quickly diagnosed the problem. Very efficient!
David R,
Customer service response - Thank you for your feedback, David! We're glad to hear the technician was punctual and efficient in diagnosing the problem.
Sears Home Services on 1778843809728
tamara Y,
Customer service response - Thank you for the amazing 5-star review, Tamara! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777319851448
Roger, the repairman, was fantastic. Timely repair, very friendly and professional. 10/10
Charron S,
Customer service response - Thank you for your feedback, Charron! We're glad to hear Roger provided a timely, friendly, and professional repair service.
Sears Home Services on 1777307105207
Great technician very knowledgeable and pleasant. Highly recommend him.
Kimberly P,
Customer service response - Thank you for your feedback, Kimberly! We're glad to hear you found the technician knowledgeable and pleasant.
Sears Home Services on 1776194706780
My repairs were under warranty. Robert did a great job and he was very polite and efficient.
Lula M,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1775436263809
Andrew was great. He fixed my issue with the washer and also took the time to test it out to make sure the issue was resolved.
1971 S,
Customer service response - Thank you for your review! We're glad to hear that Andrew was thorough and resolved the issue with your washer.
Sears Home Services on 1774313125467
Joyce N,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1772496328761
Replace main board on dishwasher. This was the 2nd part that had to be replaced. Started the dishwasher with new part, but didn’t finish. Now need to have another service call and diagnose getting a 3rd part to fix. Dishwasher now broken for almost 3 weeks.
Cathy N,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1771459370162
BTW, according to the final billing statement I received after the repair was completed on my washer, I overpaid by over $50 from what the final cost was shown. When will I receive this refund? I have no issues with your technicians, but it's impossible to speak with anyone directly at Sears Appliance Repair. All I get are automated and AI agents. This is not good enough!
Gerry F,
Customer service response - Thank you for your review, Gerry! We're glad to hear that Roger and Anthony provided excellent service. We appreciate your feedback on communication and will work to improve it.
Sears Home Services on 1771370839144
